Marks and Spencer (M&S) has today shared details on how Microsofts cloud-based Office Suite has improved their overall employee collaboration and communication. Microsoft Office 365 has been deployed as part of a wider digital “smarter working” push designed to help boost collaboration between the staff in its network of retail sites and its corporate headquarters.
With over 900 stores operating within the UK, as well as a further 460 across Europe, the Middle East and Africa, an issue of collaboration and communication was evident. Three years ago, it embarked on a push to boost communication between its retail sites, as well as the distribution centres and head offices that support their operations.
Computer Weekly’s Caroline Donnelly shares ” As part of this push, Marks and Spencer also wanted to make it easier for staff to use mobile devices, prompting the firm to deploy Microsoft’s cloud-based business productivity suite, Office 365.
Carl Dawson, IT director for Marks and Spencer, shared details of the deployment in a Microsoft blog post. He credited the roll-out of Office 365 with bringing about some noticeable changes in how its stores and its staff operates.
He said this is a direct result of employees making full use of cloud-based services, such as the enterprise social platform Yammer, Microsoft’s online storage offering OneDrive for Business, as well as Office 2016 and Skype for Business.
“The change in culture I’m seeing in stores – where employees are using laptops, tablets, smartphones and other devices to communicate with colleagues and head office – not only speeds up decision-making, but increases engagement with the business and drives employee motivation,” he said.
“Employees are making decisions more quickly, collaborating more effectively with a wider set of people and engaging more fully with the business.”