Business IT Support

Spend less time worrying about IT Support and more time on your business.

Key Features

24 x 7 Service Desk

Certified and dedicated help-desk technicians provide full end-user remote support that’s available 24/7.

AI Monitoring

Our systems proactively monitor your IT for bottlenecks and potential issues 24×7 and can initiate scripted remediation.

Onsite Support

From 4 hour onsite response to scheduled engineer visits, our team have you and your business covered when it matters.

Same Day Replacement

No matter the location, we can ship a replacement laptop or mobile device anywhere in the UK.

Proactive Management

Proactive patching and management of devices to ensure optimal performance for your business, devices and employees.

Security & Backup

We provide full site Disaster Recovery to keep your business running when an unfortunate situation occurs.

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Guaranteed 30 Minute Response

We know how stressful it can be when IT issues stop you from working and that’s why we have built our IT Support service to be on hand when required.

Choose our ‘Premium’ plan and you are guaranteed that we’ll be there for you in 30 minutes or less.

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IT Service Desk, that actually serves!

There are many IT support companies out there, but not all are very effective. Experience a different approach with an experienced IT partner. We offer 100% satisfaction guarantee!

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Managed Devices3303

3303

Tickets Resolved on first Contact89.3%

89.3%

2021 SLA Achievement98.8%

98.8%

How do we get started?

Step 1

Introduction Call

A 30-minute phone call to establish the IT Support requirements of your businesses and whether or not our services are aligned to the needs of your organisation.

Step 2

Lets Meet Up

Schedule a meeting on-site or remotely. We will take the opportunity to understand your business, where we will ask you a few more questions about your setup and establish what your current pain points are.

Step 3

IT Audit

In some instances we may recommend a full audit of your systems, particularly if the network is complex, or not fully documented, to allow us to provide you with the most complete proposal and recommendations.

Step 4

Agree Support Plan

Once we understand your business goals and your technology, we will provide a full quote for support and establish a full scope of works for onboarding your business onto one of our IT Support plans.

Step 5

Onboarding

We have worked hard to make this a painless process, with minimal interference to your business, even when moving from an alternative provider – switching has never been easier!

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Give our friendly team a call

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What People are Saying

Lanmark understands my business and priorities. A first-class service desk backed by consultants that have the experience to deliver.

Andrew

CFO

My query was looked into and resolved in a timely and effective manner. Thanks!

Lesley

Practice Partner

Really appreciate the timely response and attention to detail in resolving my issue. Would have taken me hours to figure out by myself.

Nathan

New Media Executive

Thanks Danny, issue resolved! Amazing what a phone call can do. Rob you were a great help in the beginning as well.

Ben

CEO

Ok, let’s have a chat

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