Outsourced IT support for a clear price per user.

£55 to £65

per user a month (or per device, if fewer) on Lanmark Total, ex VAT. A 25-user company pays about £55 per user. 12-month term.

Nine services, one price

24x7 threat detection and response
Microsoft 365 identity threat detection and response
Unlimited helpdesk, weekdays 8am to 6pm
A named senior technician
Microsoft 365 backup
Your annual IT plan and budget
Asset and lifecycle management
Vulnerability assessments
Staff phishing training

Book a free IT review See what it costs

Why do clients stay with Lanmark?

Because the service is measured and the team stays. Our technicians have been with us for ten years on average, and several public Google reviews come from clients of twenty years or more.

of calls answered within 15 seconds: 87%
average time to respond: 11 min
average time to resolution: 26 min
fixed on first contact: 74%
customer satisfaction: 99%

Lanmark’s own figures, taken from its service desk system.

“Their staff retention levels mean you deal with people that you know and that you’re confident in.”

Chris Ross, Google review

“What I really appreciate is the personal touch that has been consistent throughout.”

Richard Giles, client for more than twenty years, Google review

“We have never had an unresolved ticket in this time.”

rgspain, client for twenty years or more, Google review

What does Lanmark cost?

Lanmark Total costs £55 to £65 per user per month, excluding VAT. The price moves with your team size and the mix of office and field staff, the size of your estate and what you already have in place. Larger teams usually pay less per user.

Fully managed

Lanmark Total

£55 to £65

per user, or per device if fewer, per month, ex VAT. A 25-user company pays about £55 per user. 12-month term.

24x7x365 threat detection and response, by a security operations centre
Identity threat detection and response for Microsoft 365 sign-ins and accounts
Unlimited support, Monday to Friday, 8am to 6pm
A named senior technician
Microsoft 365 backup
Annual IT plan and budget
Asset and lifecycle management
Vulnerability assessments
Security awareness training

Most clients choose Total, whatever their size.

Book a free IT review

Monthly allocation

Lanmark Core

About £40

per user, or per device if fewer, per month, ex VAT, for a 25-user company. 12-month term.

A fixed number of support hours each month, agreed for your team size
Service desk Monday to Friday, 8am to 6pm
Asset and lifecycle management
Named technician optional
Security, backup and training as add-ons

For teams who want a set amount of support each month.

Prepaid hours

Lanmark Flex

From £1,250

for 10 hours, ex VAT. 20, 40 and 80 hour packs from £2,300, £4,200 and £7,600. No contract.

Support within your pack, Monday to Friday, 8:30am to 5:30pm
No named technician
Asset and lifecycle management optional
Security, backup and training as add-ons

Often chosen by very small teams, and by larger organisations with their own IT team who want expert engineers to call on for complex problems.

On every plan: TekFix AI, an AI support app on every device, 24/7, and SmoothSwitch onboarding. 24x7 support is available on request. All prices exclude VAT.

How does switching provider work?

SmoothSwitch runs Lanmark alongside your current provider, so nothing breaks in the handover.

Before you commitA free IT review.We look at what you have and where the risks are.
OnboardingWe deal with your current provider.We confirm you hold your own admin accounts and domain, deal with your current provider on your written authority and agree who owns which tickets. Then we write a step-by-step transition plan with owners, deadlines and a tested rollback. Onboarding is free.
First 30 days30 days side by side.You see our real service. We get a copy of every ticket, and each one has one owner, either your current provider or us, so nobody answers twice.

How SmoothSwitch works

What does outsourced IT support actually cover?

Everything your people use, from laptops and phones to networks, Microsoft 365 and cloud services, supported by one team.

What do people ask before they switch?

How much does outsourced IT support cost per user?

Lanmark Total is £55 to £65 per user per month excluding VAT, with 24x7 security monitoring, Microsoft 365 backup and security awareness training included. The price moves with your team size and the mix of office and field staff, the size of your estate and what you already have in place. Larger teams usually pay less per user.

Is Lanmark’s support really unlimited?

On Lanmark Total, yes, for all your devices and infrastructure during service desk hours, Monday to Friday, 8am to 6pm. Projects are quoted upfront. Core and Flex give support within your monthly hours or your prepaid pack.

What happens if something goes wrong outside office hours?

Security monitoring runs 24 hours a day on Lanmark Total. The service desk is not open overnight. 24x7 support is available on request.

Can a very small business use Lanmark?

Yes. Very small teams, usually under ten people, often choose Lanmark Flex, a prepaid pack of support hours with no contract, from 10 hours for £1,250 excluding VAT. Flex does not include a named technician. Security monitoring and backup can be added.

Will I speak to the same person every time?

Calls go to our shared service desk, where a qualified engineer answers. On Lanmark Total you also have a named senior technician, assigned to your account, who guides your IT plans and runs our optional onsite IT support clinics. Our technicians have been with Lanmark for ten years on average.

What if I want to leave?

Lanmark Total and Core run for 12 months. Flex has no contract. When you move to Lanmark from another provider, SmoothSwitch runs us alongside your current provider for the first 30 days.

Book a free IT review.

We look at what you have, what it costs and where the risks are, and tell you plainly if you do not need to change anything.