Lanmark understands my business and priorities. A first-class service desk backed by consultants that have the experience to deliver.
We know how stressful it can be when IT issues stop you from working and that’s why we have built our IT Support service to be on hand when required.
Choose our ‘Premium’ plan and you are guaranteed that we’ll be there for you in 30 minutes or less.
IT Service Desk, that actually serves!
There are many IT support companies out there, but not all are very effective. Experience a different approach with an experienced IT partner. We offer 100% satisfaction guarantee!
Tickets Resolved on first Contact89.3%
2021 SLA Achievement98.8%
How do we get started?
A 30-minute phone call to establish the IT Support requirements of your businesses and whether or not our services are aligned to the needs of your organisation.
Lets Meet Up
Schedule a meeting on-site or remotely. We will take the opportunity to understand your business, where we will ask you a few more questions about your setup and establish what your current pain points are.
In some instances we may recommend a full audit of your systems, particularly if the network is complex, or not fully documented, to allow us to provide you with the most complete proposal and recommendations.
Agree Support Plan
Once we understand your business goals and your technology, we will provide a full quote for support and establish a full scope of works for onboarding your business onto one of our IT Support plans.
We have worked hard to make this a painless process, with minimal interference to your business, even when moving from an alternative provider – switching has never been easier!
What People are Saying
My query was looked into and resolved in a timely and effective manner. Thanks!
Really appreciate the timely response and attention to detail in resolving my issue. Would have taken me hours to figure out by myself.
Thanks Danny, issue resolved! Amazing what a phone call can do. Rob you were a great help in the beginning as well.