The Lanmark IT support podcast

The Lanmark IT Podcast is a series of practical episodes on managed IT support, cyber security, cloud and AI, available on Acast.com. It is aimed at businesses in London and Kent that want clear guidance on IT support options.

Topics range from choosing the right outsourcing partner to using AI in your business. Subscribe on Acast to keep up with new episodes.

Listen to the Lanmark Limited Podcast on Acast

Episodes

Episode 1: Lanmark’s managed IT support service and how to choose an IT partner

An introduction to managed IT support: what it is, why it matters and how it can change the way your business operates. The episode covers:

• What managed IT services involve and how they differ from traditional IT support
• The key benefits, including cost savings, efficiency and security
• How Lanmark delivers unlimited IT support with a simple per-user pricing model

Related: IT support packs.

Episode 2: Lanmark Cyber Essentials certification and why it matters for UK SMEs

Why Cyber Essentials certification matters for small and medium-sized enterprises in the UK. The episode covers:

• What Cyber Essentials is: the UK government-backed certification scheme
• Why it matters for SMEs: stronger security, customer trust and access to government contracts
• The key security measures covered: firewalls, secure configurations, access control, malware protection and patch management
• How Lanmark can help with certification

Episode 3: How to find a reliable IT support partner in London

The factors to weigh when choosing a London IT support provider and the services to expect. The episode covers:

• Why IT support matters for business growth
• How to evaluate providers: questions to ask and red flags to watch for
• Must-have services, from 24/7 monitoring and cyber security to cloud management and Microsoft 365 support

Episode 4: Google Workspace vs Microsoft 365, which is better for your business?

A comparison of the two productivity suites on features, pricing and security. The episode covers:

• Core differences in productivity, collaboration and integration
• Which platform suits startups, SMEs and larger organisations
• Security, compliance and data protection on each platform
• Cost against value

Related: Microsoft 365 services.

Episode 5: Five common cyber security threats small businesses face and how to prevent them

The top five threats facing SMEs and practical ways to reduce the risk:

• Phishing attacks
• Ransomware
• Weak passwords and credential theft
• Insider threats, from human error to malicious insiders
• Unpatched software and system vulnerabilities

The episode also covers how Managed Endpoint Detection and Response (EDR), SIEM and SOC services can strengthen your security posture.

Related: Managed detection and response and cyber security.

More on the same topics

Three further subjects from the podcast series are available as articles.

How IT outsourcing saves money for London businesses

Read the article: How IT outsourcing saves money for London businesses

How outsourcing IT can reduce expenses while improving efficiency and security. It covers:

• Outsourcing compared with an in-house IT team, including salaries, training and overheads
• How managed IT services improve efficiency through monitoring, proactive maintenance and support response times
• Scalability and flexibility as your business grows
• Access to advanced security solutions, compliance expertise and managed SOC services
• The hidden costs of poor IT support: downtime, security breaches and inefficiency

Related: IT outsourcing in London.

What are the best cloud solutions for small businesses in London?

Read the article: Cloud solutions for small businesses in London

How cloud tools can support productivity, security and growth for small businesses. It covers:

• The benefits of cloud computing for SMEs: flexibility, cost efficiency and scalability
• Top cloud platforms, including Microsoft 365 and Azure
• Cloud storage and data management
• Business continuity and disaster recovery
• How Lanmark supports your move to the cloud, from strategy and migration to ongoing managed IT services and security

Related: Microsoft Azure.

The future of IT support services, how AI is transforming managed service providers

Read the article: The future of AI in IT support

How AI is changing the way managed service providers deliver IT support. It covers:

• The rise of AI in IT support: automation, machine learning and predictive analytics
• Proactive support through real-time monitoring, automated incident response and predictive maintenance
• Customer support with AI, including chatbots, virtual assistants and helpdesk automation
• AI and cyber security: threat detection, response and risk management
• The role of MSPs in the AI era and how Lanmark integrates AI into its managed IT services

Related: AI consultancy.

Where to go next

For written guides on the same subjects, see all our guides and articles. For the services discussed in the episodes, see IT support packs or get in touch.