Lanmark has been providing managed IT support to Kent businesses for three decades, with our head office in Dartford and engineers across the South East. Predictable per-user pricing, unlimited support, Microsoft-accredited.
Fully managed IT support for Kent businesses, delivered from our Dartford head office and our London office in Holborn. One predictable monthly cost per user, every device covered, security monitoring around the clock.
Head office Dartford. London office Holborn. Established 1995. Microsoft Support Service Designation. 24×7 Managed Detection and Response.
IT support for Kent businesses, from Dartford
Lanmark’s head office sits at West Hill House, Dartford, less than two minutes from Junction 1A of the M25 and a short walk from Dartford railway station. Engineers attend on-site across the county, from the Medway towns and Gravesend in the north, through Maidstone and the Weald, down to Canterbury, Ashford and the Kent coast. The business has been doing this since 1995, so the team that supports a Kent SMB today is the same operation that has supported Kent SMBs through three decades of change.
The service shape is straightforward. One per-user monthly cost covers the helpdesk, on-site attendance, proactive maintenance, security monitoring, Microsoft 365 administration and your account management. No per-device charges. No per-ticket invoices. No surprise bills when a busy quarter pushes IT usage up. For a Kent SMB scanning two or three providers, the test is usually whether the commercial model is genuinely predictable and whether the provider can credibly cover the entire IT estate. Lanmark is built to pass both tests.
What Lanmark’s Kent IT support covers
- Unlimited helpdesk support for every user and every device
- Proactive monitoring, patching and maintenance across servers, endpoints and cloud
- 24x7x365 Managed Detection and Response (MDR) and Security Operations Centre (SOC), enterprise-grade security monitoring delivered at SMB pricing
- Microsoft 365 administration, licensing optimisation and free annual licence review
- Microsoft Azure and cloud transformation, with Direct CSP buying power
- On-site engineer attendance across Kent and the South East
- A named account manager who knows your business
- Monthly service review and reporting
Where in Kent we support businesses
The head office is in Dartford, at the western edge of Kent. The location is deliberate, it puts the team within easy reach of both the central London client base and the Kent commuter towns that form a significant share of Lanmark’s natural catchment. Junction 1A of the M25 puts most of Kent inside an hour by road, and High Speed 1 runs from Dartford to St Pancras in around 15 minutes.
On-site engineer attendance is available across the county, including Bromley, Bexley, Sevenoaks, Tunbridge Wells, Maidstone, Canterbury, Ashford, Tonbridge, Gravesend, the Medway towns, Sittingbourne, Faversham, Folkestone and Dover. The same coverage extends across the wider South East where a Kent-headquartered business has satellite operations.
IT support in Dartford
Lanmark’s head office is in Dartford, at West Hill House, West Hill, Dartford, DA1 2EU. Dartford businesses get the shortest possible distance to the team that supports them, including on-site engineer attendance, in-person meetings and easy access for hardware drop-off when that is needed.
Why Kent SMBs choose Lanmark
A genuinely local team
The head office is in Dartford. The business has been operating since 1995. Lanmark is not a national chain with a Kent postcode in the header, and not a London MSP that adds Kent to a coverage map without the local presence to back it up. When a Kent client needs an engineer on-site, the engineer travels from a Kent base, not from out of county.
Per-user pricing, not per-device
One number per user per month, agreed at the start. No per-device fees, no per-ticket charges, no surprise invoices. The model is built for a finance director who wants a forecastable IT cost and a managing director who does not want to spend time on supplier billing arguments.
Microsoft Support Service Designation
Lanmark holds the Microsoft Support Service Designation, the highest level of Microsoft support partnership available. It is awarded to only a handful of partners worldwide against verified technical and customer-outcome criteria. Most regional Kent MSPs cannot match it, which makes it a sharp differentiator on a county landing page.
Enterprise-grade security at SMB pricing
A 24×7 Managed Detection and Response service typically carries a six-figure annual price tag at a mid-market firm. Lanmark packages MDR and a Security Operations Centre inside the per-user model, so a Kent SMB gets the same eyes-on-glass security posture without the mid-market bill.
Who we work with in Kent
Lanmark’s typical Kent client is a 20 to 200 user business across professional services, legal, finance, accountancy, light manufacturing and logistics, specialist retail head-office work, and the wider commercial mix found in the Kent commuter belt and the Medway towns. The pricing model and service shape apply equally to businesses outside those named sectors, and several Lanmark clients sit outside the typical sector list.
How we work with Kent clients
1. Free IT review. A no-obligation conversation and a light-touch audit of your current setup, costs and risks. Output is a written summary of what is working, what is not, and where you are over-paying or exposed.
2. Tailored proposal. Per-user pricing, scope of cover, transition plan, and a clear set of service measures. You see the numbers before any commitment.
3. Onboarding. Knowledge transfer, documentation, user setup and security baseline, typically inside 30 days. Day-to-day service continuity is preserved throughout the transition.
4. Ongoing partnership. Day-to-day support, proactive maintenance, monthly service reviews, and a named account manager who knows your business and the people in it.
Frequently asked questions
Where in Kent does Lanmark provide IT support?
Lanmark’s head office is in Dartford, with on-site engineer attendance available across the county. That includes Bromley, Bexley, Sevenoaks, Tunbridge Wells, Maidstone, Canterbury, Ashford, Tonbridge, Gravesend, the Medway towns, Sittingbourne, Faversham, Folkestone and Dover. Coverage also extends across the wider South East and into central London, where many Kent-headquartered SMBs have satellite operations or commute-in leadership teams.
Do you provide IT support in Dartford specifically?
Yes. Lanmark’s head office is at West Hill House, West Hill, Dartford, DA1 2EU. Dartford businesses get the closest possible relationship with the team that supports them, including on-site engineer attendance, in-person meetings and direct access for any work that genuinely benefits from face-to-face contact. Dartford has been Lanmark’s operational base since 1995.
What does IT support cost for a Kent business?
Lanmark’s Kent IT support is priced per user per month, so the total cost is driven by user count and the security tier you choose. As a working range, expect to budget in the low to mid tens of pounds per user per month for the core managed support and helpdesk cover, with a higher tier for businesses that need 24×7 MDR/SOC and advanced Microsoft 365 security. The free IT review produces a specific number against your actual estate before any commitment.
How does Lanmark handle on-site visits across Kent?
Engineers are based at the Dartford head office and across the South East. On-site attendance is available across the county for any work that needs hands on keyboard, ranging from new starter setups to network changes and incident response. The typical response standard is same-day or next-day depending on the priority of the request and the service tier on the agreement.
Will Lanmark support our existing Microsoft 365 setup?
Yes. Lanmark is a Microsoft Direct Cloud Solution Provider, which means we can take over both the support of your existing tenant and the billing for your Microsoft 365 licences. If you prefer to keep your licensing where it is, that is fine too. As part of onboarding we run a free Microsoft 365 licence review and surface any over-spend or mis-tiering before the agreement starts.
How quickly can you take over our IT?
A typical transition completes inside 30 days. Smaller estates can be faster, and more complex migrations involving on-premise infrastructure or a tenant move can take longer. The onboarding process is structured so that day-to-day service continuity is preserved throughout the transition. You will not be left without support while the handover happens. The National Cyber Security Centre guidance on supplier transitions informs the security baseline applied during onboarding.
Lanmark has been supporting Kent businesses from Dartford since 1995, with predictable per-user pricing, unlimited support across every device, Microsoft accreditation at the highest available tier, and 24×7 security monitoring built in. The free Kent IT review is the lowest-friction way to find out what your current setup is costing you, where you are exposed, and what a single per-user agreement would look like for your business.