IT support in Kent.

Lanmark provides managed IT support to Kent businesses from our office at Dartford Business Park, with engineers who attend on site across the county. Lanmark Total is £55 to £65 per user a month, excluding VAT.

£55 to £65

per user a month (or per device, if fewer) on Lanmark Total, ex VAT

Book a free IT review See what it costs

What does Lanmark’s Kent IT support cover?

Everything your people use, from one team.

Service deskAll plans: Qualified engineers for every user and every device.
Onsite visits across Kent: Engineers attend on site across the county and the wider South East when a problem needs someone in the room.
Security monitoringTotal: Managed detection and response and a security operations centre, watching your systems 24x7x365.
Microsoft 365: Administration, licence optimisation and a free licence review. Backup is included on Lanmark Total.
Azure and cloud: Planning, migration and support for Microsoft Azure, with the buying power of a Direct Cloud Solution Provider.
Named senior technicianTotal: Assigned to your account, guides your IT plans and runs our optional onsite IT support clinics, with monthly service reporting.

Where in Kent do we work?

Our office is at Dartford Business Park, five minutes’ walk from Dartford station and about ten minutes from the M25 and the A2. Junction 1A of the M25 puts most of Kent within an hour by road, and High Speed 1 runs from Dartford to St Pancras in around 15 minutes.

Engineers attend across Bromley, Bexley, Sevenoaks, Tunbridge Wells, Maidstone, Canterbury, Ashford, Tonbridge, Gravesend, the Medway towns, Sittingbourne, Faversham, Folkestone and Dover. When a Kent client needs an engineer on site, the engineer travels from a Kent base.

What does IT support cost in Kent?

The same published prices apply wherever you are.

Fully managed

Lanmark Total

£55 to £65

per user, or per device if fewer, per month, ex VAT. A 25-user company pays about £55 per user. 12-month term.

24x7x365 threat detection and response, by a security operations centre
Identity threat detection and response for Microsoft 365 sign-ins and accounts
Unlimited support, Monday to Friday, 8am to 6pm
A named senior technician
Microsoft 365 backup
Annual IT plan and budget
Asset and lifecycle management
Vulnerability assessments
Security awareness training

Most clients choose Total, whatever their size.

Book a free IT review

Monthly allocation

Lanmark Core

About £40

per user, or per device if fewer, per month, ex VAT, for a 25-user company. 12-month term.

A fixed number of support hours each month, agreed for your team size
Service desk Monday to Friday, 8am to 6pm
Asset and lifecycle management
Named technician optional
Security, backup and training as add-ons

For teams who want a set amount of support each month.

Prepaid hours

Lanmark Flex

From £1,250

for 10 hours, ex VAT. 20, 40 and 80 hour packs from £2,300, £4,200 and £7,600. No contract.

Support within your pack, Monday to Friday, 8:30am to 5:30pm
No named technician
Asset and lifecycle management optional
Security, backup and training as add-ons

Often chosen by very small teams, and by larger organisations with their own IT team who want expert engineers to call on for complex problems.

On every plan: TekFix AI, an AI support app on every device, 24/7, and SmoothSwitch onboarding. 24x7 support is available on request. All prices exclude VAT.

How do we work with Kent clients?

Step 1A free IT review.A no-obligation conversation and a light look at your set-up, costs and risks, with a written summary.
Step 2A tailored proposal.Per-user pricing, scope, a transition plan and clear service measures. You see the numbers before any commitment.
Step 3Onboarding.Knowledge transfer, documentation, user set-up and a security baseline, with day-to-day service kept going throughout.
Step 4Ongoing partnership.Day-to-day support, monthly service reviews and a named senior technician on Lanmark Total.

What do Kent businesses ask about IT support?

Where in Kent does Lanmark provide IT support?

Our office is at Dartford Business Park, and engineers attend on site across the county, including Bromley, Bexley, Sevenoaks, Tunbridge Wells, Maidstone, Canterbury, Ashford, Tonbridge, Gravesend, the Medway towns, Sittingbourne, Faversham, Folkestone and Dover. Support is also available across the wider South East and into central London.

Do you provide IT support in Dartford?

Yes. Our office is at 36 Basepoint, Victoria Road, Dartford, DA1 5FS. Dartford businesses can meet the team in person, and hardware can be dropped off when needed.

What does IT support cost for a Kent business?

Lanmark Total is £55 to £65 per user per month excluding VAT. Smaller teams usually choose Lanmark Flex, prepaid hours with no contract, from £1,250 for 10 hours excluding VAT.

How do on-site visits work?

Remote support comes first, so most problems are fixed at once. When something needs hands on keyboard, such as a new starter, a network change or an incident, an engineer attends. On Lanmark Total, onsite response for a P1 or P2 problem is within 4 hours.

Will Lanmark support our existing Microsoft 365 set-up?

Yes. As a Direct Microsoft Cloud Solution Provider we can support your existing tenant and, if you wish, take over the billing for your licences. We offer a free Microsoft 365 licence review.

How quickly can you take over our IT?

SmoothSwitch starts with a free IT review and a free 30-day trial, with Lanmark running alongside your current provider so you are never left without support.

Where to go next

Book a free IT review.

We look at what you have, what it costs and where the risks are, and tell you plainly if you do not need to change anything.