Managed IT services in London: unlimited support, one monthly price.
Managed IT services let a London business hand its IT, help desk and security to a specialist for a fixed monthly fee. A provider monitors your systems, keeps them patched, fixes problems and scales as you grow. Lanmark Total does this for £55 to £65 per user per month, excluding VAT.
£55 to £65
per user a month (or per device, if fewer) on Lanmark Total, ex VAT
What do managed IT services include?
One package that covers the whole of your technology, not just the help desk.
- Unlimited help desk and user support
- Your team calls or emails the service desk whenever they need help, on Microsoft 365, Windows, macOS, mobile devices and business applications. Everyday questions can also be answered straight away by TekFix AI, which hands anything more involved to an engineer with the diagnostics attached.
- Proactive monitoring
- Servers, workstations, backups and security systems are watched so that failed backups, disk space problems, failed patches and security alerts are picked up the moment they happen, often before you notice.
- Patching and updates
- Security patches and software updates are tested, scheduled and deployed across your estate, including Windows, Microsoft 365, third-party applications and firmware.
- Asset inventory and lifecycle
- A current record of every device, its software licences, warranty status and end-of-life date, so you know when equipment needs replacing.
- Onsite support when needed
- When a problem cannot be fixed remotely, an engineer visits. Onsite targets are written into your agreement.
- Security baseline
- Systems configured to Microsoft security baselines and recognised standards including CIS Benchmarks and NCSC guidance: firewalls, multi-factor authentication, email security and regular security reviews.
Why do London businesses choose Lanmark?
Lanmark is based in Dartford and serves businesses across London and the South East.
- One price per user
- Lanmark Total is a single monthly fee per user, with unlimited support in service desk hours, so you know your IT cost in advance.
- A named senior technician
- On Lanmark Total a senior service engineer is assigned to your account and takes you through onboarding. They are always available to discuss your IT setup, guide your IT plans and run our optional onsite IT support clinics, with an annual IT plan and budget.
- 24x7x365 security
- Managed detection and response, identity threat detection and a security operations centre watch your systems every day of the year, nights, weekends and bank holidays.
- Technicians who stay
- Our technicians have an average tenure of more than 10 years, so you deal with people who know your business.
- Microsoft Direct CSP
- We hold a direct billing and support relationship with Microsoft under its Cloud Solution Provider programme, rather than buying through a distributor.
- A service desk you can measure
- 87% of calls answered in 15 seconds, an 11 minute average response, a 26 minute average resolution, 74% fixed at first contact and 99% customer satisfaction. These are Lanmark’s own figures, from our service desk system.
How does managed IT pricing work?
Lanmark Total is £55 to £65 per user per month, excluding VAT, about £55 per user at 25 users. We count users or devices, whichever is fewer, so a person with two laptops is still one. If you grow, you pay for the extra users. If someone leaves, you pay for one fewer.
Lanmark Total includes unlimited support Monday to Friday 8am to 6pm, a named senior technician, an annual IT plan and budget, 24x7x365 security monitoring, Microsoft 365 backup and security awareness training. It runs for 12 months.
Compared with break-fix, the difference is predictability. An unexpected server failure or ransomware incident on a pay-as-you-go arrangement can cost thousands of pounds and take days. With a managed service, most problems are caught early and the monthly cost stays the same.
24x7 support is available on request.
See Total, Core and Flex side by sideWho do we support?
Businesses that cannot afford downtime or a data breach.
- Professional services
- Consultancies, accountancies and advisory practices that need client data kept secure and systems that scale as project teams change.
- Finance and accounting
- Financial services firms, mortgage brokers and accountants handling sensitive client data under FCA and GDPR requirements, with the security controls and documentation to match.
- Legal practices
- Law firms with strict confidentiality duties, needing secure file handling, encryption and access controls.
- Retail and hospitality
- Point-of-sale systems, staff schedules and customer data across central servers and branch networks.
- Regulated industries
- Any business handling personal data, financial information or regulated content, where audit and security frameworks reduce regulatory risk.
What do people ask about managed IT services?
What is a managed IT services provider?
A managed IT services provider takes responsibility for your computers, servers, networks, security and helpdesk on a fixed monthly fee, under a service level agreement. Instead of hiring IT staff or paying for repairs as they happen, you outsource the day-to-day running of your technology. Lanmark is a managed IT services provider.
How much do managed IT services cost in London?
Lanmark Total is £55 to £65 per user per month excluding VAT, about £55 per user for a typical 25-user company. Lanmark Core gives fixed monthly hours, and Lanmark Flex is prepaid hours with no contract. The price depends on your users, the size of your estate and any add-ons.
What is the difference between managed IT services and break-fix IT support?
Break-fix means paying when something goes wrong: you call, an engineer fixes it and you get an invoice. It is reactive and the bills are unpredictable. Managed IT services are proactive and predictable: you pay a fixed monthly fee and your systems are monitored so problems are caught before they stop you working.
How do I switch to a managed IT services provider?
Through SmoothSwitch. It starts with a free IT review and a free 30-day trial with free onboarding. For those 30 days we get a copy of every ticket, and each one has one owner, either your current provider or us, so nobody answers twice.
Do managed IT services include cyber security?
Managed IT services should always include a security baseline. On Lanmark Total, 24x7x365 managed detection and response, Microsoft 365 backup and security awareness training are included. On Lanmark Core and Lanmark Flex they can be added.
Where to go next
Get your free IT support review.
We review your current setup, identify gaps and risks, and give you a fixed monthly price. Free, and no obligation.
Get a free IT support review