PC as a Service: modern devices, support and security for one monthly fee.
PC as a Service (PCaaS) combines new laptops or desktops, unlimited IT support and enterprise-class cyber security into one fixed monthly cost per user. You avoid the upfront cost of buying hardware, and devices are refreshed every three years.
From £65
a month per user, hardware, support and security included
What are the benefits of PC as a Service?
Hardware, support and security in one package, for one fixed monthly cost per user.
- Predictable costs
- One monthly fee covers your hardware, support and security, with no hidden surprises.
- No large capital outlay
- Avoid the upfront expense of buying hardware outright.
- Always modern
- Devices are refreshed every three years to maintain performance and security.
- Secure by design
- Enterprise-class cyber security as standard, not an optional extra.
- Complete support
- Unlimited remote and onsite IT support for your entire organisation, proactive monitoring and a dedicated Service Delivery Manager.
What does each PC as a Service tier include?
Every tier includes the same support and security package. The difference is the hardware.
| What you get | Essential | Standard | Executive |
|---|---|---|---|
| Monthly fee | £65 | £80 | £115 |
| Hardware | Latest generation laptops or desktop PCs | Latest generation laptops, desktops or MacBooks | Latest generation Ultra laptops, workstations or MacBooks |
| Monitor and dock | Not listed | Single 24 inch monitor and docking station | Single 24 inch monitor and docking station |
| Unlimited IT support, proactive monitoring and patching | Yes | Yes | Yes |
| 24x7x365 MDR and ITDR for Microsoft 365 | Yes | Yes | Yes |
| Microsoft 365 backup and quarterly vulnerability assessments | Yes | Yes | Yes |
| Security awareness training for all users | Yes | Yes | Yes |
| Lifecycle management and service reviews | Yes | Yes | Yes |
Fees are per user, per month. Standard term is 36 months. Ask us for a quote for your team.
How does PC as a Service work?
Four steps from choosing devices to the next refresh.
- Step 1Select devices.Work with our team to choose hardware that suits your team’s roles and preferences.
- Step 2Onboard.We deploy all devices, install monitoring agents and document your IT environment.
- Step 3Support.Users reach our unlimited service desk for any IT issue, not just on their PC as a Service devices.
- Step 4Refresh.At the end of the standard 36-month term, devices are securely returned and replaced with the latest models.
What do we support?
Support covers your whole estate, not only the devices you lease from us.
- Laptops, desktops and Macs
- Windows and macOS, Microsoft 365 applications, business file sharing such as OneDrive and Dropbox, network connectivity, malware protection, Adobe Reader and home workstations.
- Network components
- Wi-Fi, telecoms and internet connections, firewalls, network switches, LANs, VLANs, WANs and VPNs, domain names and DNS management.
- Cloud services
- Microsoft Azure servers, Microsoft 365 management, Azure Active Directory, Microsoft Teams Phone, SharePoint, Amazon Web Services and other cloud providers.
- On-premise or hosted servers
- Triage for line of business applications, Windows and Linux, network services such as IP, DHCP and DNS, malware protection, Microsoft Active Directory, Microsoft SQL and backup software.
How does Lanmark’s service desk perform?
PC as a Service comes with the same service desk as every Lanmark plan. These are Lanmark’s own figures, from its service desk system.
- 87% of calls answered within 15 seconds
- 11 minute average response
- 26 minute average resolution
- 74% first contact resolution
- 99% customer satisfaction
What do people ask about PC as a Service?
Can I mix device types?
Yes. Your PC as a Service can include a range of laptops, desktops or MacBooks to match each user’s needs.
Does the support cover everything?
Yes. Lanmark IT support covers all of your IT infrastructure, not just your PC as a Service devices.
Can I add users for support if we do not get PC as a Service for everyone?
Yes. If you only need a tech refresh for some of your users now, your other users can be added to Lanmark IT support for a standard fee.
Can I add PC as a Service devices at any time?
Yes. Additional devices can be added at any time under new individual agreements.
What happens at the end of the contract?
Devices are returned to Lanmark and replaced with the latest hardware under a new term, keeping your fleet modern and secure.
Where to go next
Talk to us about PC as a Service.
Tell us how many users and which devices, and we will put together a quote for your team.
Book a call