Switch IT support provider without the drama.
SmoothSwitch is how you change IT provider without breaking anything. Lanmark runs alongside your current provider for 30 days, on a free trial with free onboarding.
What does SmoothSwitch include?
Everything that would make a change feel risky, taken out.
- 30 days side by side
- See our real service desk and service levels before you sign anything. We get a copy of every ticket, and each one has one owner, either your current provider or us, so nobody answers twice.
- Free onboarding
- We document your infrastructure, deploy monitoring and write your run-book at no charge.
- We deal with your current provider
- With your written authority we contact your outgoing provider, request the handover, agree dates and chase what is outstanding, so you do not have to manage the exit.
- You keep control of your own accounts
- Before anything moves we confirm your Microsoft 365 admin accounts and your domain are in your name, so the switch does not depend on your current provider’s goodwill.
- A formal handover pack
- A Transfer-of-Service Notice and an Asset-Handover Checklist give you a written record of what moves across, which helps if your current provider is slow to cooperate.
- Your data stays yours
- Your data and documentation remain yours.
How does switching provider work?
SmoothSwitch runs Lanmark alongside your current provider, so nothing breaks in the handover.
- Before you commitA free IT review.We look at what you have and where the risks are.
- OnboardingWe deal with your current provider.We confirm you hold your own admin accounts and domain, deal with your current provider on your written authority and agree who owns which tickets. Then we write a step-by-step transition plan with owners, deadlines and a tested rollback. Onboarding is free.
- First 30 days30 days side by side.You see our real service. We get a copy of every ticket, and each one has one owner, either your current provider or us, so nobody answers twice.
What happens to the two providers during the switch?
For 30 days we get a copy of every ticket. Each one has one owner, so nobody answers twice and nothing is dropped.
Before you commit
Your current providerRuns your IT as it does now
LanmarkA free IT review
Onboarding
Your current providerRuns your IT as it does now
LanmarkWe confirm you hold your own admin accounts, deal with your current provider, agree who owns each ticket and supply the handover pack
First 30 days
Your current providerCloses the tickets it owns; we get a copy of each
LanmarkCloses the tickets it owns and takes over any that are not moving
From day 30
Your current providerHandover complete
LanmarkYour 12-month contract starts
Who is SmoothSwitch for?
Any organisation with an IT provider that is not performing, where the fear of switching has kept things as they are. The usual worries are downtime, lost data and a provider that will not hand over. The programme is built around each of them, and we handle your outgoing provider for you.
It works on every plan. The 12-month contract on Lanmark Total and Lanmark Core starts after the 30 days side by side, and Lanmark Flex has no contract.
See the plans and pricesWhat do people ask about switching?
How long does it take to switch IT provider with Lanmark?
SmoothSwitch starts with a free IT review and a free 30-day trial with free onboarding. For those 30 days we get a copy of every ticket, and each one has one owner, either your current provider or us, so nobody answers twice.
What if my current provider is uncooperative?
We can still do it, because the switch is built to work without them. First we confirm you hold your own Microsoft 365 admin accounts and your domain, so the switch does not depend on your current provider’s goodwill. With your written authority we deal with them, and where they will not help we document your systems ourselves and take a copy of your helpdesk tickets using a mail rule in your own Microsoft 365. Our handover pack, a Transfer-of-Service Notice and an Asset-Handover Checklist, gives you a written record of what moves across.
Who answers my staff’s tickets during the 30 days?
Each ticket has one owner, either your current provider or us. We agree the boundary with you at the start, so your staff are told one thing to do. We keep a list of every ticket, who closed it and how long it took, and share it with you.
How is my data protected during the move?
Credentials, network diagrams and configuration files are exchanged through a secure portal with multi-factor authentication, restricted to your assigned onboarding team and encrypted at rest. At the end, your old provider’s credentials are revoked and we issue a clean-down report confirming that only authorised Lanmark staff have access.
When does the contract start?
The 12-month contract on Lanmark Total and Lanmark Core starts after the 30 days side by side. Lanmark Flex has no contract.
Who owns our data and documentation?
You do. Your data and documentation remain yours.
Where to go next
Book a free IT review.
We look at what you have and where the risks are, and tell you plainly what switching would involve.
Book a free IT review