Lanmark Total: fully managed IT support for one price per user.
Lanmark Total is our fully managed plan. One price per user covers unlimited support, a named senior technician, 24x7x365 security monitoring, Microsoft 365 backup, vulnerability assessments, staff phishing training and your annual IT plan.
£55 to £65
per user a month (or per device, if fewer) on Lanmark Total, ex VAT. A 25-user company pays about £55 per user. You see our service for 30 days before the 12-month term begins.
What is included in Lanmark Total?
Nine services, one price per user.
- 24x7x365 threat detection and response
- A security operations centre watches your devices, accounts and network around the clock and acts on real attacks.
- Microsoft 365 identity threat detection and response
- Monitoring of sign-ins and accounts for stolen passwords, hijacked sessions and malicious mailbox rules.
- Unlimited support
- Qualified engineers answer calls and fix problems by talking you through it, taking control of your computer, or arranging a visit. Monday to Friday, 8am to 6pm.
- A named senior technician
- A senior service engineer is assigned to your account and takes you through onboarding. They are always available to discuss your IT setup, guide your IT plans and run our optional onsite IT support clinics.
- Microsoft 365 backup
- Your Microsoft 365 data backed up several times a day. Microsoft keeps the service running but does not give you a separate backup.
- Your annual IT plan and budget
- Your account manager reviews your IT each year and produces a plan with a project budget, at no extra charge.
- Asset and lifecycle management
- A current record of every device, its software licences, warranty status and end-of-life date, so you know when equipment needs replacing.
- Vulnerability assessments
- Quarterly checks of your firewalls, websites and devices for missing patches, out-of-date software and exposed ports, with a report after each one.
- Staff phishing training
- Realistic phishing tests and short training so your people learn to spot the real thing.
What are IT support clinics?
An IT support clinic is scheduled onsite time at your office with a Lanmark engineer. You choose the schedule, for example half a day a month, two half days or a full day. Most problems are fixed remotely, so clinics are for everything that goes better in person, and they give your team and your leadership a regular point of contact.
What happens at a clinic:
- Troubleshooting hardware and software problems with the people who have them.
- Tuning system performance.
- Installing updates and security patches.
- Checking that data backups can be restored.
- Personal training for staff.
- Time with your leadership team to talk through best practice and improvements.
How quickly do we respond?
Written service levels from the Lanmark Total proposal.
| Priority | What it means | First response | Onsite response |
|---|---|---|---|
| P1 | Global or major system failure, affecting all users | 30 minutes | 4 hours |
| P2 | System failure affecting a lot of users or a department | 30 minutes | 4 hours |
| P3 | Support issue affecting fewer than 5 people | 1 hour | 8 hours |
Our own service desk figures: 87% of calls answered within 15 seconds and an average response time of 11 minutes.
How do you start?
You see the real service before you commit.
- Before you commitA free IT review.We look at what you have and where the risks are.
- OnboardingWe deal with your current provider.We confirm you hold your own admin accounts and domain, deal with your current provider on your written authority and agree who owns which tickets. Then we write a step-by-step transition plan with owners, deadlines and a tested rollback. Onboarding is free.
- First 30 days30 days side by side.You see our real service. We get a copy of every ticket, and each one has one owner, either your current provider or us, so nobody answers twice.
How does Total compare with Core and Flex?
Total is the one to choose if you want everything handled for a single price per user: support, security, backup and planning.
Lanmark Core gives you a set number of support hours each month, with security, backup and training available as add-ons. Lanmark Flex is prepaid hours with no contract, often chosen by very small teams, and by larger organisations with their own IT team who want expert engineers to call on for complex problems.
TekFix AI, an AI support app on every device, 24/7, and SmoothSwitch onboarding. 24x7 support is available on request. All prices exclude VAT.
Compare all plans and pricesWhat do people ask about Lanmark Total?
What is Lanmark Total?
Lanmark Total is our fully managed plan. For one price per user it covers unlimited support on the service desk, a named senior technician, 24x7x365 threat detection and response, Microsoft 365 identity threat detection and response, Microsoft 365 backup, vulnerability assessments, staff phishing training, asset and lifecycle management and an annual IT plan and budget.
What are IT support clinics?
Scheduled onsite time at your office with a Lanmark engineer, on a schedule you choose, for example half a day a month. Clinics are optional on every plan.
When does the 12-month contract start?
After the first 30 days, so you see our real service before the contract begins.
How are users counted?
Priced per user or per device, whichever is fewer, at the same rate. A device here means a computer. Part-time staff, locums and volunteers follow the same rule. Tell us your headcount and your computers and we will confirm which applies. A business with twelve staff on rotas and four shared computers is charged on four.
How much does Lanmark Total cost?
£55 to £65 per user per month, excluding VAT, on a 12-month term, starting after your first 30 days. A 25-user company pays about £55 per user. The price depends on the number of users and the size of your estate.
What do the service desk hours cover?
Unlimited support, Monday to Friday, 8am to 6pm. 24x7 support is available on request.
How do I start?
Onboarding is free, and we run side by side with your current provider for the first 30 days.
Is Lanmark Total the right plan for me?
Most clients choose Total, whatever their size. If you want a set amount of support each month, look at Lanmark Core. If you are a very small team, or have your own IT team and want expert engineers to call on for complex problems, Lanmark Flex prepaid hours are usually the better fit.
Where to go next
Book a free IT review.
In about half a day we look at what you have, what it costs and where the risks are, and give you a red, amber and green (RAG) report. We tell you plainly if you do not need to change anything.
Book a free IT review