What Lanmark costs: Total, Core and Flex.

Lanmark Total is £55 to £65 per user per month, excluding VAT, and includes unlimited support in service desk hours, 24x7 security monitoring, Microsoft 365 backup and security awareness training. Lanmark Core gives you a fixed number of support hours each month, and Lanmark Flex is a prepaid pack of hours with no contract.

£55 to £65

per user a month (or per device, if fewer) on Lanmark Total, ex VAT

Book a free IT review See what it costs

How do the three plans compare?

All prices exclude VAT.

Lanmark Total, Core and Flex side by side
What you get	Lanmark Total	Lanmark Core	Lanmark Flex
How you pay	Per user, per month	Fixed monthly hours	Prepaid hour pack
Price	£55 to £65 per user per month	About £40 per user per month, for 25 users	From £1,250 for 10 hours
Support	Unlimited, in service desk hours	Within your monthly hours	Within your pack
Service desk hours	Monday to Friday, 8am to 6pm	Monday to Friday, 8am to 6pm	Monday to Friday, 8:30am to 5:30pm
Named senior technician	Yes	Optional	No
IT support clinics (scheduled onsite time)	Optional	Optional	Optional
Asset and lifecycle management	Included	Included	Optional
24x7x365 security monitoring	Included	Add-on	Add-on
Microsoft 365 backup	Included	Add-on	Add-on
Security awareness training	Included	Add-on	Add-on
TekFix AI, on every device	Yes	Yes	Yes
SmoothSwitch onboarding	Yes	Yes	Yes
Contract	12 months	12 months	None

What are IT support clinics?

An IT support clinic is scheduled onsite time at your office with a Lanmark engineer. You choose the schedule, for example half a day a month, two half days or a full day. Most problems are fixed remotely, so clinics are for everything that goes better in person, and they give your team and your leadership a regular point of contact. Clinics are optional on every plan.

What happens at a clinic:

Troubleshooting hardware and software problems with the people who have them.
Tuning system performance.
Installing updates and security patches.
Checking that data backups can be restored.
Personal training for staff.
Time with your leadership team to talk through best practice and improvements.

See what Lanmark Total includes

What does each plan include?

Most clients choose Total, whatever their size. Very small teams, and larger organisations with their own IT, often choose Flex.

Fully managed

Lanmark Total

£55 to £65

per user, or per device if fewer, per month, ex VAT. A 25-user company pays about £55 per user. 12-month term.

24x7x365 threat detection and response, by a security operations centre
Identity threat detection and response for Microsoft 365 sign-ins and accounts
Unlimited support, Monday to Friday, 8am to 6pm
A named senior technician
Microsoft 365 backup
Annual IT plan and budget
Asset and lifecycle management
Vulnerability assessments
Security awareness training

Most clients choose Total, whatever their size.

Book a free IT review

Monthly allocation

Lanmark Core

About £40

per user, or per device if fewer, per month, ex VAT, for a 25-user company. 12-month term.

A fixed number of support hours each month, agreed for your team size
Service desk Monday to Friday, 8am to 6pm
Asset and lifecycle management
Named technician optional
Security, backup and training as add-ons

For teams who want a set amount of support each month.

Prepaid hours

Lanmark Flex

From £1,250

for 10 hours, ex VAT. 20, 40 and 80 hour packs from £2,300, £4,200 and £7,600. No contract.

Support within your pack, Monday to Friday, 8:30am to 5:30pm
No named technician
Asset and lifecycle management optional
Security, backup and training as add-ons

Often chosen by very small teams, and by larger organisations with their own IT team who want expert engineers to call on for complex problems.

On every plan: TekFix AI, an AI support app on every device, 24/7, and SmoothSwitch onboarding. 24x7 support is available on request. All prices exclude VAT.

What do the security and cloud services cost?

The prices for buying them on their own. Most are already included in Lanmark Total. All prices exclude VAT.

Security and cloud services: standalone prices and what Lanmark Total includes
Service	Price on its own	In Lanmark Total?
Microsoft 365 backup	£3 per user a month	Yes
Phishing simulation and training	£4 per user a month, plus £400 set-up	Yes
Vulnerability assessment	From £800 a year	Yes
Cyber Essentials certification	From £600	No
Penetration testing	From £1,200	No
Managed detection and response	Quoted for your business	Yes
Azure managed support	Quoted for your estate	No

See the page for each service for what is covered and the full price list.

What moves the price?

A few things change the number. We tell you each one up front.

How many users you have: Lanmark Total and Lanmark Core are priced per user or per device, whichever is fewer, so one person with two laptops counts once.
Your estate and your team: More servers, network devices and printers, and more office-based staff, sit nearer the top of the range. Larger teams usually pay less per user.
Add-ons and what you already have: On Core and Flex, security monitoring, Microsoft 365 backup and awareness training can be added, priced for your users. If you already run your own backup or threat detection, tell us and the price reflects what we actually provide.
Projects: Work outside everyday support, such as an office move, is quoted upfront.
24x7 support: 24x7 support is available on request, on every plan.
What is never in the price: VAT. All prices exclude it.

What do Flex hours cost?

The more hours you buy, the lower the hourly rate. No contract.

Lanmark Flex prepaid packs, excluding VAT
Pack	Price	Equivalent hourly rate
10 hours	£1,250	£125
20 hours	£2,300	£115
40 hours	£4,200	£105
80 hours	£7,600	£95

Flex support runs Monday to Friday, 8:30am to 5:30pm. Security monitoring, backup and training can be added.

How quickly will Lanmark respond?

The targets are written into your agreement.

Agreed service levels, from the Lanmark Total and Lanmark Flex proposals
Priority	What it means	Total: first response	Total: onsite	Flex: first response
P1	Global or major system failure, affecting all users	30 minutes	4 hours	1 hour
P2	System failure affecting a lot of users or a department	30 minutes	4 hours	1 hour
P3	Support issue affecting fewer than 5 people	1 hour	8 hours	1 hour

Onsite response is not part of Flex. Change requests and planned work are scheduled with you.

What do people ask about the price?

How much does Lanmark IT support cost per user?

Lanmark Total is £55 to £65 per user per month excluding VAT, about £55 per user for a typical 25-user company. The price moves with your team size and the mix of office and field staff, the size of your estate and what you already have in place. Larger teams usually pay less per user.

What does Lanmark Total include?

Unlimited support Monday to Friday 8am to 6pm, a named senior technician, an annual IT plan and budget, asset and lifecycle management, 24x7x365 security monitoring and response, Microsoft 365 backup and security awareness training. It runs for 12 months.

How are the hours on Lanmark Core set?

We agree a fixed number of support hours each month for your team. Core is about £40 per user for a 25-user company. Security, backup and training are add-ons.

Is there a contract?

Lanmark Total and Lanmark Core run for 12 months, and the contract starts after the first 30 days. Lanmark Flex is prepaid hours with no contract.

What happens if something goes wrong at night?

The service desk is open Monday to Friday. 24x7 support is available on request. Security monitoring on Lanmark Total runs around the clock.

Do the prices include VAT?

No. Every price on this page excludes VAT.

Where to go next

Book a free IT review.

We look at what you have, what it costs and where the risks are, and tell you plainly if you do not need to change anything.