Flexible IT Support Packs in London | Reliable Solutions
With over 30 years of experience, we at Lanmark Limited are committed to providing comprehensive IT services that support your business needs and enhance operational efficiency.
Pay-As-You-Go IT Support with Proactive Monitoring — Only Pay for What You Use
At Lanmark, we understand that not every business requires a full-time managed IT support contract. Our IT Support Packs provide a flexible, cost-effective way to access professional IT support whenever you need it — without the commitment of a monthly retainer.
What Are IT Support Packs?
Our IT Support Packs are pre-paid blocks of hours that give you access to our highly experienced Service Desk and onsite engineers, alongside proactive monitoring and patch management. You maintain control over your IT spend while ensuring your systems and users are fully supported.
Who are they for?
Whether you are a small business with occasional IT support needs, a remote branch office, or you wish to supplement your in-house IT team, our Support Packs provide the right balance of flexibility and peace of mind.
How They Work
Support pack Costs
10 Hour Pack
£1,250
20 Hour Pack
£2,300
40 Hour Pack
£4,200
80 Hour pack
£7,200
What’s Included
|
Unlimited access to our IT Service Desk |
Mon–Fri, 08:30–17:30 |
|
Onsite support available when required |
Request onsite support Mon – Fri 9:00 – 17:00 with 48 hours notice |
|
Proactive monitoring and patch management |
included with every supported device |
|
Monthly usage reports |
Monthly usage report and Asset Lifecycle Management |
|
Optional add-ons: |
Cyber Security services (MDR, ITDR, Vulnerability Assessments, Security Awareness Training) |
Our IT Support BY NUMBERS
1
Calls answered within 15 seconds
1
Average Time to respond
1
Average time to resolution
1
First Contact Resolution
1
Customer Satisfaction
Laptop / Desktop / Mac
- Operating System (Windows / macOS)
- Microsoft 365 Applications
- Business File Sharing (OneDrive / Dropbox etc.)
- Network Connectivity
- Malware / Anti-Virus Software
- Adobe Reader
- Home Workstations
Network Components
- Wi-Fi
- Telecoms / Internet Connections
- Firewall
- Network Switches
- LAN’s / VLAN’s, / WAN’s / VPN’s
- Domain Names
- Internet DNS management
Cloud Services
- Microsoft Azure Servers
- Microsoft 365 / Office 365 management
- Microsoft Azure Active Directory
- Microsoft Teams Phone
- SharePoint servers
- Amazon Web Services
- other cloud providers
On-Premise or Hosted Servers
- Triage for Line of Business Applications
- Operating System (Windows /Linux)
- Network Services (IP/DHCP/DNS)
- Malware / Anti-Virus Software
- Microsoft Active Directory
- Microsoft SQL
- Backup Software