Generative AI consultancy in London for SMBs.
Generative AI consultancy helps a business use tools like Microsoft 365 Copilot safely, with measurable results. Lanmark does it as your Microsoft partner and IT provider, starting with a free 90-minute AI readiness review that ends with a written summary and three costed options.
Where does generative AI pay back fastest?
The return concentrates in text-heavy, repetitive work currently done by expensive people.
- Drafting and summarising
- First drafts of engagement letters, proposals, reports and meeting notes.
- Knowledge retrieval
- Answering staff questions from your own documents, policies and past work, with the source cited.
- Correspondence
- Triaging and drafting replies to routine client and supplier email.
- Research and analysis
- Pulling the relevant points out of long documents so a person reviews rather than reads.
Where does your business sit on the AI Capability Ladder?
We place every client on a five-rung ladder, so you always know your current position and the next step. Generative AI runs right through it, and the aim is to move up one rung at a time, safely, with a measured return at each step.
- AwareRung 1
- Leadership understands what generative AI is and where it could apply to the business.
- ActiveRung 2
- Microsoft 365 Copilot is licensed for selected users, with a clear idea of what it is for.
- AdoptedRung 3
- Copilot is the default for everyday productivity work, with governance in place.
- AugmentedRung 4
- Custom assistants and agents handle defined tasks, and the outcomes are measured.
- AI-nativeRung 5
- AI is part of how the business runs, justified by data and kept under human oversight.
What risks does generative AI bring, and how do we contain them?
We deal with each one before anything is switched on.
- Data leakage
- Free consumer tools can retain what staff paste in. We deploy inside your Microsoft 365 tenant boundary, harden SharePoint and OneDrive sharing and apply Purview sensitivity labels first, because most leakage risk comes from existing oversharing.
- Hallucination
- Models can give confident answers that are wrong. AI drafts and a person approves. Knowledge assistants use retrieval-augmented generation to cite sources.
- Inconsistent quality
- Left to individuals, prompt quality varies. We provide shared prompt patterns, guardrails and training.
- Governance
- Someone has to own AI use. We work through data sensitivity, residency, logging, access control and acceptable use, then turn the answers into policy and tooling.
Which Microsoft tools do we use?
Part of the work is choosing the right one rather than over-buying.
| Tool | What it is | When it fits |
|---|---|---|
| Microsoft 365 Copilot | Generative AI inside Word, Outlook, Excel, Teams and PowerPoint | The starting point for most firms |
| Microsoft Copilot Studio | Low-code custom assistants and agents on your own content and processes | When you need an assistant built around your process |
| Azure OpenAI and Microsoft AI Foundry | Custom applications that reach your own data behind your tenant boundary | When an off-the-shelf tool cannot do it |
Lanmark is a Microsoft Direct CSP partner.
What about custom assistants and agents?
When a generic tool cannot reach your data or process, we build a custom assistant or agent. An assistant answers questions and drafts content grounded in your own knowledge. An agent goes a step further and completes a defined task, calling on tools and data to produce an output.
Every one runs on your security baseline: Azure OpenAI in your own subscription, private endpoints, Purview labelling on source data, full prompt and response logging, and access through your existing Entra ID groups. If the business case is not there, we tell you before we build anything.
See our wider AI consultancyHow does the free AI readiness review work?
A 90-minute conversation with your senior team, with no cost and no obligation.
- Week 1 to 2The readiness review.It produces a written summary you can share at board level, a placement on the AI Capability Ladder, and three costed next-step options.
- Week 3 to 6A first measurable pilot.Usually a controlled Microsoft 365 Copilot rollout to one team, three to four weeks after the review.
- ThenOne rung at a time.From Aware, to Active, Adopted, Augmented and AI-native, with a measured return at each step.
Why Lanmark for generative AI?
We run the Microsoft estate that generative AI sits on, so AI is an extension of work we are already accountable for. Delivery is security-led, on the same 24x7x365 MDR and SOC baseline we provide to clients in regulated sectors.
We start with a free readiness review, not a paid discovery engagement, and we run a free Microsoft 365 licence review alongside any work so you only pay for licences you need. Lanmark also runs AI in its own support: TekFix answers everyday IT questions and escalates to an engineer with context attached.
We work with businesses in every industry. Law, finance and other professional services firms often have high text volumes and strict governance needs, which is where careful AI deployment matters most.
Free Microsoft 365 licence reviewWhat do people ask about generative AI consultancy?
What is generative AI consultancy?
Professional help to apply generative AI, the technology behind tools like Microsoft 365 Copilot that produce text, summaries and drafts, to your business safely and profitably. It covers choosing use cases, deploying the right tools on secure infrastructure, training staff and putting governance in place. It is judged on business outcomes, not on how much AI is switched on.
Is generative AI safe to use with client-confidential data?
Yes, when it is deployed correctly. The risk comes from free consumer tools that can retain what staff paste in, and from existing oversharing in your document storage. We deploy inside your Microsoft 365 tenant boundary, apply Microsoft Purview sensitivity labels, tighten SharePoint and OneDrive permissions and control access through your existing identity groups before anything is switched on.
How is generative AI different from Microsoft 365 Copilot?
Copilot is one product built on generative AI. The wider category also includes custom assistants and agents built in Copilot Studio, and bespoke applications on Azure OpenAI and Microsoft AI Foundry. Copilot is where most SMBs start. The others come into play when an off-the-shelf tool cannot reach your own data or process.
How do you stop generative AI making things up?
We design deployments so AI drafts and a person approves for anything that matters. For knowledge assistants we use retrieval-augmented generation, which grounds the answer in your own documents and cites the source so it can be checked.
Do we have to use Microsoft?
No. Microsoft is our default because the licensing, identity model and security controls usually line up best for SMBs. Where another model is genuinely the right answer, such as Anthropic’s Claude for long-document reasoning, we will say so and design for it.
Where to go next
Book your free AI readiness review.
A 90-minute conversation with our senior team. Free, with no obligation.
Book the review