IT support for retailers and consumer goods businesses.

Lanmark provides managed IT support for retailers, food and drink producers, wine suppliers and consumer product businesses, including help with internet and network problems that often show up at weekends. We help with the technical side of card payments but do not make a business PCI compliant.

£55 to £65

per user a month (or per device, if fewer) on Lanmark Total, ex VAT. A 25-user business pays about £55 per user. 12-month term.

Book a free IT review See what it costs

What is different about IT in retail and consumer goods?

The systems are simple to describe and costly to lose. A till that stops is sales that do not happen.

Tills and card payments: We look after the internet, network and devices around your tills and card terminals, and work with your EPOS (electronic point of sale, or till) provider when a fault needs them.
Weekend trading: Saturday and Sunday are often the busiest days, and that is when internet and network faults tend to be noticed.
Many sites, little on-site IT skill: Staff in each shop are there to serve customers. Fixes should be done remotely, with an engineer sent only when needed.
Stock, orders and the online shop: Stock systems, the website and the till have to agree with each other, or you oversell.
Customer and loyalty data: Customer details and loyalty schemes are personal data that has to be protected and backed up.
Suppliers selling to supermarkets: Orders, delivery notes and pallet labels tie your production systems to your customers’ systems. When they fail, a delivery can be refused.

Many shop problems are the internet, not the till

We help with what the till depends on: the internet connection, the router and network, Wi-Fi in the shop, and the PCs and devices behind the counter. We work with your EPOS provider when a fault needs them.

Problems tend to show up at weekends, when the shop is busiest. We help retailers with those, and 24x7 support is available on request. Tell us your trading hours when you ask for a quote.

Compare the plans

Card payments: your acquirer decides what you must prove

The card industry’s standard, PCI DSS, has had new rules for web payment pages since 31 March 2025: businesses with an online checkout now have to manage the scripts running on their payment pages and detect changes to them. The simplest self-assessment form for fully outsourced checkouts was revised in January 2025, and now asks the business to confirm its site is not open to script attacks.

What a business has to prove, and how, is set by the card brands and the acquirer, the bank that processes your card payments. Ask your acquirer which self-assessment form applies. We do not make a business PCI compliant, and we do not choose the form for you.

What we can do is the technical groundwork: card terminals and tills on a properly set-up network, patched systems, sign-in protection, and help answering the technical questions.

What your cyber insurer asks of your IT provider

The 2025 retail attacks started with impersonation, not a virus

M&S’s chair told MPs in July 2025 that attackers got in on 17 April through "a sophisticated impersonation" involving a third party, and obtained a password change by using someone’s details. The National Cyber Security Centre has not attributed the attacks, and described attribution to a named group as speculation.

The lesson that does not depend on who was behind it is about process: the NCSC advised organisations to review how the helpdesk authenticates people who ask for password resets, to switch on two-step verification, and to watch for risky sign-ins.

On Lanmark Total a security team also watches your sign-ins and systems around the clock. Ask any IT provider how its helpdesk checks who is asking.

Managed detection and response

If you supply supermarkets or sell wine and spirits

Producers who sell to retailers depend on systems that connect to their customers’ systems. When a distributor serving Aldi, Tesco and Sainsbury’s was hit by ransomware in May 2025, order processing was disrupted and smaller producers warned that goods would spoil if not delivered in time.

The British Retail Consortium urged retailers in August 2025 to promote Cyber Essentials within their supply chains, so expect more suppliers to be asked for it. Food safety audit schemes also look at IT: BRCGS, the food safety certification scheme, asks for electronic records to be secure and backed up, and for cyber incidents to be covered by incident procedures. Check your own scheme’s current wording.

Wine and spirits suppliers keep duty and bond records. Excise warehousekeepers must keep accurate records of stored goods, so those records are worth backing up and protecting.

Cyber Essentials certification

What does it cost?

The price per user is published, with no hidden fees. Priced per user or per device, whichever is fewer. A shop with twelve staff on rotas and three computers is charged on three.

Fully managed

Lanmark Total

£55 to £65

per user, or per device if fewer, per month, ex VAT. A 25-user company pays about £55 per user. 12-month term.

24x7x365 threat detection and response, by a security operations centre
Identity threat detection and response for Microsoft 365 sign-ins and accounts
Unlimited support, Monday to Friday, 8am to 6pm
A named senior technician
Microsoft 365 backup
Annual IT plan and budget
Asset and lifecycle management
Vulnerability assessments
Security awareness training

Most clients choose Total, whatever their size.

Book a free IT review

Monthly allocation

Lanmark Core

About £40

per user, or per device if fewer, per month, ex VAT, for a 25-user company. 12-month term.

A fixed number of support hours each month, agreed for your team size
Service desk Monday to Friday, 8am to 6pm
Asset and lifecycle management
Named technician optional
Security, backup and training as add-ons

For teams who want a set amount of support each month.

Prepaid hours

Lanmark Flex

From £1,250

for 10 hours, ex VAT. 20, 40 and 80 hour packs from £2,300, £4,200 and £7,600. No contract.

Support within your pack, Monday to Friday, 8:30am to 5:30pm
No named technician
Asset and lifecycle management optional
Security, backup and training as add-ons

Often chosen by very small teams, and by larger organisations with their own IT team who want expert engineers to call on for complex problems.

On every plan: TekFix AI, an AI support app on every device, 24/7, and SmoothSwitch onboarding. 24x7 support is available on request. All prices exclude VAT.

What do retailers ask about IT support?

Do you help when problems happen at weekends?

Problems in shops often show up at weekends, and many are internet or network faults. We help retailers with those, and 24x7 support is available on request. Tell us your trading hours when you request a quote.

Can you support our till and EPOS system?

We look after the internet connection, network and devices around your tills and card terminals, and can liaise with your EPOS provider when it is not clear where a fault is. Tell us which systems you use and we will talk through how we can help.

Do you make us PCI compliant?

No. The card brands and your acquirer, the bank that processes your card payments, set what you have to prove and how. We help with the technical side: keeping card terminals and tills on a properly set-up network, keeping systems patched, and helping answer the technical questions.

What happens if the tills go down at a busy time?

Often it is the internet connection or the network, not the till. Call the service desk and we will check the connection and network first, and, if it is the till software, work with your EPOS provider to get it fixed.

Our supermarket customer is asking for Cyber Essentials. Can you help?

Yes. We help organisations get through Cyber Essentials, and our page explains the levels and prices. The British Retail Consortium has urged retailers to promote Cyber Essentials within their supply chains, so more suppliers are being asked.

How should a helpdesk handle a password reset request?

Carefully. In July 2025 M&S told MPs the attackers used "a sophisticated impersonation" to obtain a password change. The National Cyber Security Centre advised organisations to review how the helpdesk authenticates people asking for resets. Ask any IT provider how its helpdesk checks who is asking, and what happens when the request seems urgent.

Can you support several small sites?

Tell us how many sites you have and what is at each, and we will talk through how we can help. Fixes are done remotely wherever possible.

Where to go next

Book a free IT review.

We look at what you have, what it costs and where the risks are, and tell you plainly if you do not need to change anything.