Lanmark Core: a set amount of IT support each month.
Lanmark Core gives your team a fixed number of support hours each month, agreed for your team size, with the service desk open Monday to Friday, 8am to 6pm. It costs about £40 per user a month ex VAT for a 25-user company, and security, backup and training are optional add-ons.
About £40
per user, or per device if fewer, per month, ex VAT, for a 25-user company. 12-month term.
What is included in Lanmark Core?
A predictable amount of support, with the rest as options.
- A fixed number of support hours each month
- Agreed with you for your team size and set out in your proposal, so you know what you are paying for.
- The service desk
- Qualified engineers answer calls and fix problems by talking you through it, taking control of your computer, or arranging a visit. Monday to Friday, 8am to 6pm.
- Add what you need
- Named technician, 24x7x365 security, Microsoft 365 backup and staff phishing training, each as an optional add-on.
Core compared with Total and Flex
| What you get | Lanmark Core | Lanmark Total | Lanmark Flex |
|---|---|---|---|
| Price | About £40 per user a month, 25 users | £55 to £65 per user a month | From £1,250 for 10 hours |
| Support | A fixed number of hours each month | Unlimited | Prepaid hours |
| Contract | 12 months | 12 months | None |
| Named technician | Optional | Included | Not available |
| Asset and lifecycle management | Included | Included | Optional |
| Security, backup and training | Add-ons | Included | Add-ons |
All prices exclude VAT.
Who is Core for?
Teams who want a set amount of support each month and a budget they can plan around, without paying for everything in Lanmark Total.
TekFix AI, an AI support app on every device, 24/7, and SmoothSwitch onboarding. 24x7 support is available on request. All prices exclude VAT.
Compare all plans and pricesWhat do people ask about Lanmark Core?
What is Lanmark Core?
Lanmark Core gives your team a fixed number of support hours each month, agreed for your team size, with the service desk open Monday to Friday, 8am to 6pm. Security, backup and training are available as add-ons.
How much does Lanmark Core cost?
About £40 per user per month, excluding VAT, for a 25-user company, on a 12-month term. We confirm the monthly hours and the price for your team in your proposal.
How are users counted?
Priced per user or per device, whichever is fewer, at the same rate. A device here means a computer. Part-time staff, locums and volunteers follow the same rule. Tell us your headcount and your computers and we will confirm which applies. A business with twelve staff on rotas and four shared computers is charged on four.
What happens if we need more hours than we have?
How extra support is handled is set out in your proposal. If you regularly need more than your hours, Lanmark Total, with unlimited support, is usually the better fit.
Can I add a named technician?
Yes. A named technician is optional on Core, as are 24x7 security, Microsoft 365 backup and phishing training.
Core, Total or Flex?
Choose Core if you want a set amount of support each month. Choose Total if you want everything for one price. Choose Flex if you are a very small team, or have your own IT team and want expert engineers to call on for complex problems, with prepaid hours and no contract.
Where to go next
Book a free IT review.
We look at what you have, what it costs and where the risks are, and tell you plainly if you do not need to change anything.
Book a free IT review