Azure managed support.
Lanmark manages your Azure environment day to day: monitoring, patching, monthly vulnerability and configuration checks, backup oversight and a monthly report. There are three plans, quoted per tenancy for your estate.
What is covered?
Consistent day-to-day management of your Azure environment.
- Monitoring and triage
- Continuous monitoring of availability and performance, investigation of alerts, and escalation to Microsoft where needed.
- Patching
- Windows and Linux virtual machines patched in agreed maintenance windows, with a process for patches that must be deferred.
- Monthly posture checks
- A monthly review of vulnerabilities and configuration, and prioritising of Microsoft Defender for Cloud recommendations.
- Azure changes and retirements
- We watch Azure advisories and retirement notices and recommend action so services stay compatible.
- Backup oversight
- Backup jobs monitored, repeated failures investigated and put right.
- Reporting and review
- A monthly report on monitoring, patching, posture, incidents and key actions.
Which plan do you need?
| What you get | Baseline | Plus | Production Support Plus |
|---|---|---|---|
| Managed service as described above | Yes | Yes | Yes |
| Reactive requests | Triage and advice. Changes and restores by time and materials | A monthly allowance of 4 hours | The Plus allowance |
| Service hours | Set out in your proposal | Set out in your proposal | Extended hours, set out in your proposal |
| Governance | Monthly report | Monthly report | Runbooks, change control and an enhanced reporting pack |
| Response targets | Standard | Standard | Improved |
Priced per Azure tenancy per month. Tell us what you run and we will quote. A limited-hours pack for smaller environments can also be quoted.
What is optional, and what is not included?
Optional extras include a periodic review of your Azure configuration evidence, ongoing evidence-gathering support for your auditors, and regular restore tests with the results written up.
Formal compliance audits, evidence packs for each control, and certification or audit sign-off are not included unless contracted separately.
Microsoft Azure: plan, migrate and run your cloudWhat do people ask about Azure managed support?
What does Azure managed support cover?
Monitoring of your Azure environment, patching of Windows and Linux virtual machines, monthly vulnerability and configuration checks, review of Azure changes and retirements that could affect you, backup oversight, and a monthly report.
What are the plans?
Three: Baseline, which covers the managed service with triage and advice on requests; Plus, which adds a monthly allowance of reactive support hours; and Production Support Plus, which adds extended service hours, stronger governance and improved response targets.
How much does it cost?
It is priced for your Azure environment, per tenancy per month, once we know what is in it. Tell us what you run and we will quote.
Is there a limited-hours option?
Yes. For smaller environments we can quote a pack with a set number of support hours. Ask us and we will scope it.
Do you provide compliance audits?
We keep your configuration aligned with Microsoft Defender for Cloud recommendations and support questionnaires with evidence from Azure. Formal audits, attestation and certification are not included.
Where to go next
Book a free IT review.
We look at what you have, what it costs and where the risks are, and tell you plainly if you do not need to change anything.
Book a free IT review