IT support for small businesses.

Lanmark provides managed IT support for small and growing businesses, from one- and two-person firms upwards. Most clients choose Lanmark Total, from £55 to £65 per user a month. Very small teams often choose Lanmark Flex, a prepaid pack of hours with no contract.

£55 to £65

per user a month (or per device, if fewer) on Lanmark Total, ex VAT

Book a free IT review See what it costs

What does IT support for a small business include?

Most people think of IT support as someone to call when something breaks. Managed support covers the gaps between the calls too.

A service deskAll plans: Qualified engineers answer calls and fix problems by talking you through it, taking control of your computer, or arranging a visit.
Devices and updates: Your laptops, desktops and phones set up, kept up to date and patched, so security fixes are applied without you having to think about it.
Security beyond antivirusTotal: A team watches your devices and accounts around the clock and acts on attacks. Antivirus alone does not catch stolen passwords.
Microsoft 365 backupTotal: Email, Teams, SharePoint and OneDrive backed up several times a day. Microsoft keeps the service running but does not give you a separate backup.
An annual IT plan and budgetTotal: Your account manager reviews your IT each year and produces a plan with a project budget, at no extra charge.

Why choose managed IT over ad-hoc help?

Many small businesses start with an informal arrangement: a contact who helps when things go wrong, or a member of staff who is good with computers. It works until it does not. Systems were never set up properly, security gaps go unnoticed, and every fault means an expensive scramble.

The trouble with break-fix is that the incentives are misaligned. A provider who charges by the hour has little reason to prevent problems, because each fault is a billable event. Managed support turns that round: Lanmark wants your systems to run reliably, because that is what the service is for.

Questions to ask any IT support provider

What does it cost?

The price per user is published. Most clients choose Total, whatever their size. Very small teams, and larger organisations with their own IT, often choose Flex.

Fully managed

Lanmark Total

£55 to £65

per user, or per device if fewer, per month, ex VAT. A 25-user company pays about £55 per user. 12-month term.

24x7x365 threat detection and response, by a security operations centre
Identity threat detection and response for Microsoft 365 sign-ins and accounts
Unlimited support, Monday to Friday, 8am to 6pm
A named senior technician
Microsoft 365 backup
Annual IT plan and budget
Asset and lifecycle management
Vulnerability assessments
Security awareness training

Most clients choose Total, whatever their size.

Book a free IT review

Monthly allocation

Lanmark Core

About £40

per user, or per device if fewer, per month, ex VAT, for a 25-user company. 12-month term.

A fixed number of support hours each month, agreed for your team size
Service desk Monday to Friday, 8am to 6pm
Asset and lifecycle management
Named technician optional
Security, backup and training as add-ons

For teams who want a set amount of support each month.

Prepaid hours

Lanmark Flex

From £1,250

for 10 hours, ex VAT. 20, 40 and 80 hour packs from £2,300, £4,200 and £7,600. No contract.

Support within your pack, Monday to Friday, 8:30am to 5:30pm
No named technician
Asset and lifecycle management optional
Security, backup and training as add-ons

Often chosen by very small teams, and by larger organisations with their own IT team who want expert engineers to call on for complex problems.

On every plan: TekFix AI, an AI support app on every device, 24/7, and SmoothSwitch onboarding. 24x7 support is available on request. All prices exclude VAT.

Why does cyber security matter for a small business?

Small businesses are a regular target. Smaller organisations tend to have less mature defences and less in-house expertise, and they still hold valuable data. Antivirus catches known threats. It does not catch an attacker using a stolen password or a legitimate tool, which is how most successful attacks now work.

On Lanmark Total, a team of security analysts watches your systems around the clock and acts when something is wrong, so you do not find out on a Monday morning.

Managed cyber security

What do small businesses ask about IT support?

How much does IT support for a small business cost?

Lanmark Total is £55 to £65 per user per month excluding VAT. Smaller teams usually choose Lanmark Flex, a prepaid pack of support hours with no contract, starting at £1,250 for 10 hours excluding VAT.

What is the difference between managed IT support and break-fix?

Break-fix means you pay when something goes wrong. Managed IT support means you pay a fixed monthly amount and the provider is responsible for keeping things running. On Lanmark Total the monthly price covers unlimited support in service desk hours.

Can a business of one or two people use Lanmark?

Yes. Very small teams, usually under ten people, often choose Lanmark Flex. You buy hours when you need them, with no contract. Flex does not include a named technician, and security monitoring and backup can be added.

What happens if something goes wrong outside office hours?

The service desk is open Monday to Friday. 24x7 support is available on request. On Lanmark Total, security monitoring runs around the clock.

Do we need a long contract?

Lanmark Total and Lanmark Core run for 12 months. Lanmark Flex has no contract. If you are moving from another provider, SmoothSwitch runs us alongside your current provider for the first 30 days.

How quickly will you respond if our systems go down?

On Lanmark Total, a P1 or P2 problem gets a first response within 30 minutes and an engineer onsite within 4 hours. On Lanmark Flex, first response is within 1 hour. The full table is on our IT support page.

Where to go next

Book a free IT review.

We look at what you have, what it costs and where the risks are, and tell you plainly if you do not need to change anything.