IT support for healthcare, dental and care providers.

Lanmark provides managed IT support for clinics, dental practices, diagnostic services, care providers and pharmaceutical businesses: protected patient data, help with the technical side of the Data Security and Protection Toolkit. We do not give clinical or regulatory advice.

£55 to £65

per user a month (or per device, if fewer) on Lanmark Total, ex VAT. A 25-user organisation pays about £55 per user. 12-month term.

Book a free IT review See what it costs

What is different about IT in healthcare?

The data is about people’s health, and when the systems stop, appointments and care are affected.

Patient and resident data: Health records are special category data. Access has to be controlled, devices protected, and emails to the wrong person avoided.
Downtime affects care: When the practice system or care records are unavailable, appointments and care are disrupted. Fast fixes and reliable backups matter.
Clinical and practice systems: Practice management, clinical, imaging and care planning systems sit alongside Microsoft 365. Tell us which you use.
Shared devices and shift working: In care settings, tablets and phones are shared across shifts. They need managing so each person only sees what they should.
Urgent problems out of hours: Care does not stop on Friday. 24x7 support is available on request.
NHS connections and the Toolkit: Joining NHS systems depends on completing the Data Security and Protection Toolkit each year.

The Data Security and Protection Toolkit is the sector’s annual test

The Data Security and Protection Toolkit (DSPT) is an annual online self-assessment. Digital Care Hub says completing it is a contractual requirement where care is NHS-funded, and that "Standards Met" is needed to use NHSmail, GP Connect and shared care records. The Care Quality Commission (CQC) strongly recommends that all care providers use it. The 2026-27 version was released on 2 October 2026.

The provider completes the Toolkit itself. We cannot do that for you and we do not make you compliant. What we can do is help with the technical parts: listing devices and systems, setting up multi-factor authentication, testing backups and showing what monitoring is running.

Cyber Essentials certification

An account without multi-factor authentication was the way in

In March 2025 the ICO fined the software supplier Advanced £3.07m after a 2022 ransomware attack. Attackers got in through a customer account that did not have multi-factor authentication. NHS 111 was disrupted and healthcare staff could not reach patient records.

Multi-factor authentication, patching and backups that restore are not exotic. They are what an IT provider should have in place before anything else. On Lanmark Total a security team also watches your environment 24x7x365.

Managed detection and response

Which IT controls support your obligations?

We do not give clinical, legal or regulatory advice. We help you put in place the IT controls that sit underneath your obligations:

Individual accounts and multi-factor authentication, with access removed when staff leave.
Managed devices, including shared tablets and phones.
Microsoft 365 backup, so email, files and Teams can be restored.
Patching and endpoint protection.
Monitoring: on Lanmark Total, a security team watches your environment 24x7x365.
Staff phishing training, because misdirected and fake emails are common.

Microsoft 365 backup

What does it cost?

The price per user is published, with no hidden fees. Priced per user or per device, whichever is fewer. A practice with fifteen staff, locums included, and eight computers is charged on eight.

Fully managed

Lanmark Total

£55 to £65

per user, or per device if fewer, per month, ex VAT. A 25-user company pays about £55 per user. 12-month term.

24x7x365 threat detection and response, by a security operations centre
Identity threat detection and response for Microsoft 365 sign-ins and accounts
Unlimited support, Monday to Friday, 8am to 6pm
A named senior technician
Microsoft 365 backup
Annual IT plan and budget
Asset and lifecycle management
Vulnerability assessments
Security awareness training

Most clients choose Total, whatever their size.

Book a free IT review

Monthly allocation

Lanmark Core

About £40

per user, or per device if fewer, per month, ex VAT, for a 25-user company. 12-month term.

A fixed number of support hours each month, agreed for your team size
Service desk Monday to Friday, 8am to 6pm
Asset and lifecycle management
Named technician optional
Security, backup and training as add-ons

For teams who want a set amount of support each month.

Prepaid hours

Lanmark Flex

From £1,250

for 10 hours, ex VAT. 20, 40 and 80 hour packs from £2,300, £4,200 and £7,600. No contract.

Support within your pack, Monday to Friday, 8:30am to 5:30pm
No named technician
Asset and lifecycle management optional
Security, backup and training as add-ons

Often chosen by very small teams, and by larger organisations with their own IT team who want expert engineers to call on for complex problems.

On every plan: TekFix AI, an AI support app on every device, 24/7, and SmoothSwitch onboarding. 24x7 support is available on request. All prices exclude VAT.

What do healthcare providers ask about IT support?

What is the Data Security and Protection Toolkit and who completes it?

The DSPT is an annual online self-assessment of data and cyber security for organisations that handle NHS patient data and use NHS systems. The provider completes and owns its own submission. The 2026-27 version (version 9) was released on 2 October 2026.

Can you help us with the Toolkit?

We can help with the technical parts: listing your devices and systems, setting up multi-factor authentication, testing backups and showing what monitoring is running. You complete and own the submission itself.

Do you make us CQC compliant?

No. CQC inspects providers, not their IT suppliers. For care providers, CQC strongly recommends the Toolkit. We help you put in place the technical controls underneath, and what CQC expects of your service is for your registered manager and CQC’s own guidance.

What support is there out of hours?

The service desk runs Monday to Friday. 24x7 support is available on request.

Can you support our clinical or practice systems?

Tell us which systems you use, whether that is a dental practice management system, a clinical system, a care planning system or something else. We go through your specific systems with you at the first meeting and talk through how we can help.

What about pharmaceutical businesses?

Pharmaceutical companies work to data integrity rules from the medicines regulator, the MHRA, alongside the usual IT needs. Tell us what your quality team requires of your IT, and we will say plainly what we can and cannot support.

How quickly can you take over from our current IT provider?

SmoothSwitch starts with a free IT review and a free 30-day trial with Lanmark running alongside your current provider, so the handover is checked against live tickets.

Where to go next

Book a free IT review.

We look at what you have, what it costs and where the risks are, and tell you plainly if you do not need to change anything.