fully managed, unlimited support
Take your IT off your to-do list. Lanmark manages your entire technology infrastructure for a fixed monthly cost — no per-device charges, no surprise bills, no gaps in cover.
IT outsourcing London: what it actually means for your business
Most businesses that come to us have the same story. IT is being managed by someone who also does something else – the office manager, the finance assistant, or a part-time contractor who turns up when things break. When something goes wrong, it costs more than it should and takes longer than it should. And nobody is watching the system in between.
IT outsourcing changes that arrangement entirely. Instead of reacting to problems, you have a team that prevents them. Instead of unpredictable invoices, you have one fixed monthly cost that covers every user on your network. Instead of chasing a contractor, you have a helpdesk that answers.
IT outsourcing in London has a reputation it does not deserve — often associated with offshoring, cost-cutting, or handing your business over to a faceless call centre. Lanmark is none of those things. We are a local team based 15 minutes from the City of London, with a 30-year track record of keeping London businesses running. Outsourcing your IT to us means handing ownership of a critical function to people who do nothing else, at a fixed monthly cost that does not change regardless of what happens on your network.
What Lanmark’s IT outsourcing service includes
When you outsource your IT to Lanmark, one monthly per-user fee covers all of the following — irrespective of the number of devices you have:
There are no hidden fees for hardware issues, or users joining mid-month. The per-user model means your costs scale predictably as your business grows.
For IT outsourcing, London businesses often struggle to find a provider that combines genuine local presence, unlimited support, and enterprise-grade security at a cost that works for an SMB. Here is what makes Lanmark different.
Switching is easier than you think
The most common reason businesses stay with an under-performing IT provider is not loyalty – it is the fear of disruption during the transition. That is a legitimate concern, and it is why Lanmark created SmoothSwitch.
SmoothSwitch is our structured, risk-free migration programme, designed to move you from your current provider to Lanmark without disruption to users, data, or daily operations. It includes a free 30-day support trial so you can experience our service desk before you commit, zero-cost onboarding (we document your infrastructure and deploy monitoring at no charge), and a 30-day dual-run period during which both Lanmark and your incumbent provider receive every ticket — so nothing is missed during the handover.
Any outage directly caused by Lanmark in the first 60 days is remedied at our cost. And if you decide within 30 days of go-live that we are not the right fit, you can exit with no financial penalty and take your data and documentation with you.
Put simply, SmoothSwitch removes every practical barrier to making the switch, and lets you judge us on performance before you make a long-term commitment.
5 promises that eliminate switching anxiety?
Stop putting up with poor support. Migrate to a partner that guarantees a smooth switch.
FAQ’s
The questions below cover what our prospective IT outsourcing London clients ask most frequently before making the switch.
Lanmark’s managed IT outsourcing is priced per user per month, covering all support, monitoring, and management with no additional charges for standard business-as-usual activity. Any project work outside BAU is quoted upfront before anything is agreed. The best way to get an accurate figure for your business is to book a free IT health audit — we will assess your current setup and give you a clear, comparable number.
A break-fix supplier arrives when something has already gone wrong and charges you for the time it takes to fix it. There is no monitoring between visits, no ownership of outcomes, and no predictability in what it will cost. Outsourcing to a managed provider like Lanmark means your IT is actively maintained and monitored at all times, problems are caught before they become failures, and your monthly cost is fixed regardless of what happens on the network.
Our SmoothSwitch onboarding programme includes a 30-day dual-run period during which both Lanmark and your current provider receive every support ticket simultaneously. This ensures nothing is missed during the handover and your team experiences no disruption. If your current provider is uncooperative with the transition, we provide a legal transfer-of-service notice and asset-handover checklist as part of the programme.
No. Our per-user monthly fee covers all standard managed IT support. Any project or infrastructure work that falls outside business-as-usual activity is scoped and quoted separately before it begins. There are no out-of-hours surcharges for support calls within the managed service.
Our IT Support BY NUMBERS
Calls answered within 15 seconds
Average Time to respond
Average time to resolution
First Contact Resolution
Customer Satisfaction
Laptop / Desktop / Mac
- Operating System (Windows / macOS)
- Microsoft 365 Applications
- Business File Sharing (OneDrive / Dropbox etc.)
- Network Connectivity
- Malware / Anti-Virus Software
- Adobe Reader
- Home Workstations
Network Components
- Wi-Fi
- Telecoms / Internet Connections
- Firewall
- Network Switches
- LAN’s / VLAN’s, / WAN’s / VPN’s
- Domain Names
- Internet DNS management
Cloud Services
- Microsoft Azure Servers
- Microsoft 365 / Office 365 management
- Microsoft Azure Active Directory
- Microsoft Teams Phone
- SharePoint servers
- Amazon Web Services
- other cloud providers
On-Premise or Hosted Servers
- Triage for Line of Business Applications
- Operating System (Windows /Linux)
- Network Services (IP/DHCP/DNS)
- Malware / Anti-Virus Software
- Microsoft Active Directory
- Microsoft SQL
- Backup Software
Ready to take IT off your to-do list?
IT outsourcing London businesses can rely on does not need to be complicated or disruptive. Book a free IT health audit and we will review your current setup, identify any gaps or risks, and tell you exactly what a transition to Lanmark would look like — with no obligation and no sales pressure.