lanmark

Outsourced IT support, with a published price.

Outsourced IT support means a provider looks after your devices, network and Microsoft 365, so you do not need your own IT team. With Lanmark Total you pay per user per month, with a named senior technician and 24x7 security monitoring included.

£55 to £65

per user a month (or per device, if fewer) on Lanmark Total, ex VAT

Book a free IT reviewSee what it costs

What does outsourced IT support include?

A service desk of qualified engineers on every plan. On Lanmark Total, security watching your systems and a named technician who knows your setup.

Service deskAll plans
Qualified engineers answer calls and fix problems by talking you through it, taking control of your computer, or arranging a visit.
Named senior technicianTotal
A senior service engineer is assigned to your account and takes you through onboarding. They are always available to discuss your IT setup, guide your IT plans and run our optional onsite IT support clinics.
IT support clinicsOptional
Scheduled onsite time at your office, on a schedule you choose, for example half a day a month. Troubleshooting, updates, backup checks and staff training, face to face.
Security monitoringTotal
A security team watches your devices, Microsoft 365 sign-ins and network around the clock, 24x7x365, and acts on attacks.
Microsoft 365 backupTotal
Email, Teams, SharePoint and OneDrive backed up several times a day. Microsoft keeps the service running but does not give you a separate backup.
Annual IT plan and budgetTotal
Your account manager reviews your IT each year and produces a plan with a project budget, at no extra charge.

What does Lanmark support?

Everything your people use, for one price, counted per user or per device, whichever is fewer.

Laptops, desktops and Macs
Windows and macOS, Microsoft 365 apps, file sharing such as OneDrive, home workstations
Your network
Wi-Fi, firewalls, switches, VPNs, internet connections and domain names
Cloud services
Microsoft 365, Azure, Teams Phone, SharePoint and Amazon Web Services
Servers
On-premise or hosted Windows and Linux servers, Active Directory and SQL

How much does outsourced IT support cost?

Lanmark Total costs £55 to £65 per user per month excluding VAT. The price moves with your team size and the mix of office and field staff, the size of your estate and what you already have in place. Larger teams usually pay less per user.

Fully managed

Lanmark Total

£55 to £65

per user, or per device if fewer, per month, ex VAT. A 25-user company pays about £55 per user. 12-month term.

  • 24x7x365 threat detection and response, by a security operations centre
  • Identity threat detection and response for Microsoft 365 sign-ins and accounts
  • Unlimited support, Monday to Friday, 8am to 6pm
  • A named senior technician
  • Microsoft 365 backup
  • Annual IT plan and budget
  • Asset and lifecycle management
  • Vulnerability assessments
  • Security awareness training

Most clients choose Total, whatever their size.

Book a free IT review

Monthly allocation

Lanmark Core

About £40

per user, or per device if fewer, per month, ex VAT, for a 25-user company. 12-month term.

  • A fixed number of support hours each month, agreed for your team size
  • Service desk Monday to Friday, 8am to 6pm
  • Asset and lifecycle management
  • Named technician optional
  • Security, backup and training as add-ons

For teams who want a set amount of support each month.

Prepaid hours

Lanmark Flex

From £1,250

for 10 hours, ex VAT. 20, 40 and 80 hour packs from £2,300, £4,200 and £7,600. No contract.

  • Support within your pack, Monday to Friday, 8:30am to 5:30pm
  • No named technician
  • Asset and lifecycle management optional
  • Security, backup and training as add-ons

Often chosen by very small teams, and by larger organisations with their own IT team who want expert engineers to call on for complex problems.

On every plan: TekFix AI, an AI support app on every device, 24/7, and SmoothSwitch onboarding. 24x7 support is available on request. All prices exclude VAT.

How quickly will Lanmark respond?

The targets are written into your agreement. The results below come from Lanmark’s own service desk system.

Agreed service levels, from the Lanmark Total and Lanmark Flex proposals
PriorityWhat it meansTotal: first responseTotal: onsiteFlex: first response
P1Global or major system failure, affecting all users30 minutes4 hours1 hour
P2System failure affecting a lot of users or a department30 minutes4 hours1 hour
P3Support issue affecting fewer than 5 people1 hour8 hours1 hour

Onsite response is not part of Flex. Change requests and planned work are scheduled with you.

of calls answered within 15 seconds
87%
average time to respond
11 min
average time to resolution
26 min
fixed on first contact
74%
customer satisfaction
99%

Lanmark’s own figures, taken from its service desk system.

What do clients say?

Several public Google reviews come from clients of twenty years or more.

“Their staff retention levels mean you deal with people that you know and that you’re confident in.”
Chris Ross, Google review
“What I really appreciate is the personal touch that has been consistent throughout.”
Richard Giles, client for more than twenty years, Google review
“We have never had an unresolved ticket in this time.”
rgspain, client for twenty years or more, Google review

What do people ask about outsourced IT support?

What is outsourced IT support?

Outsourced IT support means a specialist provider looks after your devices, network, Microsoft 365 and security for a monthly fee, so you do not need your own IT team. Lanmark charges per user per month on Lanmark Total, from £55 to £65 excluding VAT.

Will outsourcing replace my in-house IT person?

It does not have to. Many clients use Lanmark to cover everything. Others keep one person and use Lanmark for the service desk, security and the work that needs more than one pair of hands. Lanmark Flex, prepaid hours, suits that second case.

How long does it take to move to Lanmark?

SmoothSwitch starts with a free IT review and a free 30-day trial. Lanmark runs alongside your current provider for 30 days, so nothing breaks in the handover.

What is not included in the monthly price?

Projects, such as an office move, are quoted upfront. 24x7 support is available on request. All prices exclude VAT.

Where to go next

Book a free IT review.

We look at what you have, what it costs and where the risks are, and tell you plainly if you do not need to change anything.

Book a free IT review

Call 020 7123 4910Email sales@lanmark.com