Outsourced IT London: fully managed IT support for one price per user.
Outsourced IT means Lanmark becomes your IT department: help desk, security, Microsoft 365 and cloud, all for a fixed monthly price. This is fully managed IT support for London businesses, with a named senior technician and 24x7 security monitoring included on Lanmark Total.
£55 to £65
per user a month (or per device, if fewer) on Lanmark Total, ex VAT
What does fully managed IT support cover?
The whole IT function for one price per user, so nothing falls between suppliers.
- Unlimited support
- Your team calls or emails the service desk Monday to Friday, 8am to 6pm, on every device they use. TekFix AI answers everyday questions straight away and hands anything involved to an engineer.
- Monitoring, patching and maintenance
- Servers, workstations and cloud services are watched, patched and kept up to date, so problems are caught early.
- 24x7x365 security
- Managed detection and response, identity threat detection and a security operations centre watch your systems every day of the year.
- Microsoft 365 and Azure
- Administration, licensing and cloud support, with Lanmark’s Microsoft Direct CSP relationship behind it.
- Onsite attendance
- When the issue needs an engineer in the room, one comes to you.
- A named senior technician
- A senior service engineer is assigned to your account, takes you through onboarding and is always available to discuss your IT setup. They prepare your annual IT plan and budget and run our optional onsite IT support clinics.
Why do London businesses choose Lanmark for outsourced IT?
Lanmark is based in Dartford and serves businesses across London and the South East.
- One price per user
- A single monthly number, agreed at the start, so a finance director can budget IT for the year.
- Security inside the price
- On Lanmark Total, 24x7x365 monitoring is part of the service, not a separate line item.
- Microsoft Direct CSP
- A direct billing and support relationship with Microsoft, rather than buying through a distributor.
- Technicians who stay
- Our technicians have an average tenure of more than 10 years, so you deal with people who know your business.
- A service desk you can measure
- 87% of calls answered in 15 seconds, an 11 minute average response, a 26 minute average resolution, 74% fixed at first contact and 99% customer satisfaction. These are Lanmark’s own figures, from our service desk system.
- A planned handover
- Lanmark runs alongside your current provider for 30 days, so there is no gap in support while you switch.
How does fully outsourced IT compare with the alternatives?
Three common ways a London business runs its IT.
| What you get | Fully outsourced | In-house IT | Break-fix |
|---|---|---|---|
| Cost | Fixed monthly price per user | Salary, recruitment and cover for absence | Unpredictable, paid when something breaks |
| Security monitoring | Included on Lanmark Total, 24x7x365 | Needs separate tools and out-of-hours staff | Usually not covered |
| Specialist skills | A team, including a named senior technician | Limited to the people you employ | Whoever is available at the time |
| Planning | Annual IT plan and budget | Depends on the individual | Reactive |
What does fully managed IT support cost?
Lanmark Total is £55 to £65 per user per month, excluding VAT, about £55 per user at 25 users. We count users or devices, whichever is fewer, so a person with two laptops is still one.
It includes unlimited support Monday to Friday 8am to 6pm, a named senior technician, an annual IT plan and budget, 24x7x365 security monitoring, Microsoft 365 backup and security awareness training. It runs for 12 months.
If you already have someone in-house, Lanmark Core gives fixed monthly hours and Lanmark Flex is prepaid hours with no contract. 24x7 support is available on request.
See Total, Core and Flex side by sideHow does Lanmark take over your IT?
The aim is no drop in service while you move.
- StartFree IT reviewA review of your current setup, costs and risks, with a written summary of what is working and where you are exposed.
- ProposalA price before you commitPer-user pricing, scope of cover and a clear set of service measures.
- 30 days30 days side by sideWe get a copy of every ticket and each has one owner, with free onboarding.
- OngoingYour outsourced IT teamDay-to-day support, proactive maintenance and a named senior technician who knows your business.
What do people ask about outsourced IT in London?
What does outsourced IT cost for a London business?
Lanmark Total is £55 to £65 per user per month excluding VAT, about £55 per user for a typical 25-user company. The price depends on your users, the size of your estate and any add-ons. It covers the whole IT function, so there is no separate bill for security monitoring or Microsoft 365 backup.
What is the difference between outsourced IT and managed IT?
Outsourced IT means a partner takes over the whole IT function: help desk, security, infrastructure, cloud and licensing. Managed IT often means a defined service, such as a managed firewall or managed backup, that sits alongside an in-house team. Lanmark provides both. This page covers the fully outsourced model, where Lanmark acts as your IT department.
Is cyber security part of fully managed IT support?
On Lanmark Total, yes. 24x7x365 managed detection and response, identity threat detection and a security operations centre are included, along with Microsoft 365 backup and security awareness training. On Lanmark Core they can be added. Lanmark holds Cyber Essentials.
Will you support our existing Microsoft 365 tenant and licensing?
Yes. Lanmark is a Microsoft Direct Cloud Solution Provider, so it can support your existing tenant and, if you wish, take over the billing for your Microsoft 365 licences. If you prefer to keep your licensing where it is, that is fine too.
How quickly can you take over our IT?
Through SmoothSwitch. For 30 days Lanmark runs alongside your current provider. We get a copy of every ticket, and each one has one owner, either your current provider or us.
Do you cover hybrid and remote users?
Yes. Support is delivered remotely as standard, wherever your people work. When a problem needs hands on keyboard, an engineer visits, and onsite targets are written into your agreement.
Where to go next
Hand your IT to one team.
Tell us about your business and we will give you a fixed monthly price per user.
Talk to Lanmark