Move without the pain, stay for the service
With over 30 years of experience, we at Lanmark Limited are committed to providing comprehensive IT services that support your business needs and enhance operational efficiency.
What is Smoothswitch?
SmoothSwitch is Lanmark’s structured, risk-free migration programme that lets organisations replace an under-performing IT support partner without disruption to users, data or daily operations.
Delivered by a dedicated onboarding pod, the service combines a free thirty-day support trial, zero-cost documentation and monitoring set-up, a thirty-day dual-run period with your incumbent provider, and a money-back warranty covering the first sixty days of service.
Every step is documented in advance, overseen by certified engineers and supported by a clear rollback plan, so leadership teams can realise faster response times and stronger security with complete peace of mind.
Put simply, SmoothSwitch removes every practical and financial barrier to changing MSP, allowing you to judge Lanmark on performance alone before you make a long-term commitment.
5 promises that eliminate switching anxiety?
Stop putting up with poor support. Migrate to a partner that guarantees a smooth switch.
Laptop / Desktop / Mac
- Operating System (Windows / macOS)
- Microsoft 365 Applications
- Business File Sharing (OneDrive / Dropbox etc.)
- Network Connectivity
- Malware / Anti-Virus Software
- Adobe Reader
- Home Workstations
Network Components
- Wi-Fi
- Telecoms / Internet Connections
- Firewall
- Network Switches
- LAN’s / VLAN’s, / WAN’s / VPN’s
- Domain Names
- Internet DNS management
Cloud Services
- Microsoft Azure Servers
- Microsoft 365 / Office 365 management
- Microsoft Azure Active Directory
- Microsoft Teams Phone
- SharePoint servers
- Amazon Web Services
- other cloud providers
On-Premise or Hosted Servers
- Triage for Line of Business Applications
- Operating System (Windows /Linux)
- Network Services (IP/DHCP/DNS)
- Malware / Anti-Virus Software
- Microsoft Active Directory
- Microsoft SQL
- Backup Software
Our IT Support BY NUMBERS
1
Calls answered within 15 seconds
1
Average Time to respond
1
Average time to resolution
1
First Contact Resolution
1
Customer Satisfaction
FAQ’s
Our legal pack includes a transfer-of-service notice and an asset-handover checklist. Our proactive monitoring and asset management systems will handle any technical extraction.
Yes. Our field engineering network provides next-business-day attendance across the UK.
None. Projects outside BAU (e.g., office moves) are quoted upfront, but core support, cyber security, proactive monitoring, and user security training are fully included.
Once the free trial and dual-run period have concluded, the standard support agreement runs for twelve months. We allow a simple break clause at the six-month point: if our service levels are not meeting your expectations, you may exit with thirty days’ notice and no financial penalty.