Managed IT Support Services in Holborn, London | Reliable Solutions

Lanmark’s service desk is staffed by highly qualified, experienced IT technicians and engineers, meaning that each call will be answered by a person capable of helping, if not resolving your problem within 30 minutes, either via talking you through the solution, remote controlling your workstation, or arranging a site visit.

Controlled and managed from Lanmark’s Network Operations Centre, providing a single point of contact for all IT-related functions with a 1st line resolution clearance of 87% and a Customer Satisfaction Rating (CSAT) of 96% for the last 12 months.

Our 24x7x365 MDR, ITDR and SIEM As-a-Service provide a comprehensive and proactive approach to identified security incidents. With our team of experienced security professionals, advanced tools and technologies, and round-the-clock monitoring, we can help your organisation mitigate the impact of cyber attacks with assisted remediation.

Lanmark’s automated systems gather detailed hardware and software inventory information which is then used to make decisions about purchases and how assets are used. An accurate IT asset inventory helps our clients use their assets more effectively. Our interactive Roadmap allows you to see what equipment is due for renewal and electronically approve its replacement.

Our annual strategic exercise involves a thorough assessment of your IT infrastructure, software, and systems to identify areas of improvement, opportunities for innovation, and potential risks. Based on this assessment we will develop a tailored IT strategy plan that outlines goals, technology priorities, and implementation timelines for the upcoming twelve months.

The key outcome of this review is the creation of a project-based budget spreadsheet, which serves as a detailed financial plan that outlines the estimated costs associated with implementing the proposed strategy.

A dedicated team analyse alerts from all parts of your IT infrastructure so we can respond to outages and security threats as quickly as possible.

Our proactive monitoring service is powered by a complex proactive monitoring system, fully integrated with our ITIL-based helpdesk system and provides monitoring and problem resolution 24x7x365. When an alert is generated, a ticket is automatically raised on our helpdesk system for our technicians to investigate.

A team of qualified engineers ensure a quick response to any incident you report. Every incident is managed using ITIL categorisation and management process to assess and resolve a fault in line with your SLA.

As a dedicated team member, the Service Desk Manager (SDM) is responsible for all aspects of Lanmark support service, including escalation and SLA's.

The SDM will also schedule regular Service Review meetings to discuss recommendations on improving the performance of the service desk and the client's overall IT infrastructure.

A dedicated team analyse alerts from all parts of your IT infrastructure so we can respond to outages and security threats as quickly as possible.

Our proactive monitoring service is powered by a complex proactive monitoring system, fully integrated with our ITIL-based helpdesk system and provides monitoring and problem resolution 24x7x365. When an alert is generated, a ticket is automatically raised on our helpdesk system for our technicians to investigate.

A senior service technician is assigned to your account and will perform the onboarding process. Your assigned MSP technician will always be available to discuss aspects of your IT setup and will run our onsite IT support clinics.

A secondary technician will also be assigned as backup to your dedicated MSP tech.

Your Account Manager will conduct business reviews and provide strategic IT advice, including an annual IT Strategy review document.

Our experienced procurement manager can assist in selecting the appropriate hardware and software for your business.

Our Security Analysts respond to Cyber Threats in real-time and take the necessary action to isolate and prevent cyber-attacks such as hacking and ransomware, giving protection to your business.

The SDM is responsible for all aspects of Lanmark support service. The SDM will send you monthly service reports, including service desk usage and response, device availability, network traffic monitoring and analysis, and patch reports.

The SDM will also schedule regular Service Review meetings to discuss recommendations on improving the performance of the service desk and the client's overall IT infrastructure.