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Lanmark Limited

Lanmark TekFix AI

Instant IT help for users. Real engineers when it matters.

TekFix is an AI-powered support experience that helps your team get answers quickly for everyday issues, without waiting in a queue. Users simply describe the problem in plain English, and TekFix guides them through clear troubleshooting steps. When human support is required, TekFix escalates to the Lanmark Service Desk, which then connects and chats via the App.

Ask TekFix in plain English

Follow guided steps and recommended fixes

Escalate to Helpdesk Team if required, with context transferred automatically

How Does TekFix AI Support Work?

Instant answers (24/7)

TekFix responds immediately and asks sensible diagnostic questions, then provides guided steps to resolve the issue. It recognises the device you are using and tailors its responses accordingly.

Inbuilt Toolset

There are also 30 diagnostic and repair tools built within the AI app.  Our AI technician will guide you on which ones to use.

One-click escalation to Lanmark Service Desk

When an issue is complex, TekFix escalates to a Lanmark engineer and automatically creates a helpdesk ticket, transferring chat history and diagnostics so we can move faster.

FAQ’s

What is Tekfix AI

TekFix AI is your always-on IT support assistant, combining artificial intelligence with an enterprise-class human helpdesk. It provides instant, affordable help for common computer, network, and Microsoft 365 issues — 24 hours a day, 7 days a week.

Do I need to install an App

Yes — the TekFix App runs quietly on your Windows, Mac, Apple and Android devices and within Microsoft Teams, giving you instant access to support whenever you need it.

What kinds of issues can TekFix AI help with

TekFix AI can assist with:

  • Email and Microsoft 365 problems

  • Printer, Wi-Fi, and connection issues

  • Windows errors and performance problems

  • File access or sharing issues

  • Basic cybersecurity advice and troubleshooting

If something can’t be solved instantly, you can escalate to a human engineer for live assistance.

Yes. Our field engineering network provides next-business-day attendance across the UK.

None. Projects outside BAU (e.g., office moves) are quoted upfront, but core support, cyber security, proactive monitoring, and user security training are fully included.

Once the free trial and dual-run period have concluded, the standard support agreement runs for twelve months. We allow a simple break clause at the six-month point: if our service levels are not meeting your expectations, you may exit with thirty days’ notice and no financial penalty.

All credential transfers, network diagrams and configuration files are exchanged using an ISO 27001-certified secure portal with multifactor authentication. Access is restricted to your assigned onboarding pod, and all artefacts are encrypted at rest. At the end of the migration, the old provider’s credentials are revoked, and a clean-down report is issued to confirm that only authorised Lanmark personnel retain access.

Supported Platforms