1. NO LIABILITY FOR SYSTEM DAMAGE OR DATA LOSS

Lanmark Limited is NOT LIABLE for any damage, loss, or harm resulting from following AI-generated advice, including but not limited to:

• ❌ System crashes, freezes, or boot failures
• ❌ Data loss, corruption, or deletion
• ❌ Hardware damage or component failure
• ❌ Software conflicts, errors, or instability
• ❌ Network connectivity issues
• ❌ Security breaches or vulnerabilities
• ❌ Loss of business productivity or revenue
• ❌ Costs of repair, recovery, or replacement
• ❌ Third-party service disruptions
• ❌ Any other direct, indirect, or consequential damages

1.1 Your Responsibility

YOU FOLLOW ALL AI ADVICE ENTIRELY AT YOUR OWN RISK.

You are solely responsible for:

• Evaluating the suitability of AI advice for your specific situation
• Backing up data before making any changes
• Understanding the potential consequences of system modifications
• Any actions taken based on AI recommendations
• All outcomes, whether positive or negative

2. AI LIMITATIONS & ACCURACY

2.1 What AI Cannot Do

The AI assistant:

• ❌ Cannot physically inspect your device or hardware
• ❌ Cannot access your system files or settings
• ❌ Cannot guarantee accuracy of information
• ❌ Cannot predict all outcomes of suggested changes
• ❌ Cannot understand unique or complex system configurations
• ❌ Cannot provide certified professional advice
• ❌ Cannot replace qualified IT professionals for critical issues

2.2 Potential AI Errors

AI responses may:

• Contain incorrect, incomplete, or outdated information
• Misunderstand your question or situation
• Provide generic advice not suitable for your specific system
• Suggest steps that could cause unintended consequences
• Miss critical details or context
• Contradict manufacturer recommendations
• Reference commands or settings that don’t exist on your system

2.3 Information Sources

• AI training data has a knowledge cutoff date
• Technology changes rapidly; advice may be outdated
• AI cannot access real-time system status or current software versions
• Recommendations based on general knowledge, not your specific configuration

3. MANDATORY USER RESPONSIBILITIES

3.1 Before Following ANY AI Advice

You MUST:

3.2 When NOT to Follow AI Advice

DO NOT rely solely on AI for:

4. HUMAN ENGINEER ESCALATION

4.1 When to Escalate

Contact human engineers when:

• Issue is critical or urgent
• AI advice is unclear or contradictory
• You’re unsure about safety of suggested changes
• Previous AI advice didn’t resolve the issue
• System is business-critical or contains important data
• Problem involves hardware, networking, or complex configurations
• You lack confidence in implementing AI recommendations

4.2 Engineer Support

• Qualified IT professionals provide personalized support
• Engineers can remote-access your system (with your permission)
• Live troubleshooting and diagnosis
• Professional judgment and expertise
• Still follows same limitation: You remain responsible for implementing changes

4.3 Engineer Charges

• Lanmark PAYG, Support pack or MSP rates
• See Lanmark Terms & Conditions for full payment terms

5. SPECIFIC WARNINGS

5.1 Command-Line Operations

AI may suggest terminal/command-line operations:

• High risk if entered incorrectly
• Can delete files, format drives, or corrupt systems
• Triple-check commands before executing
• Understand what each command does
• Use --help or man pages to verify syntax

Example of dangerous commands to be especially careful with:

• rm -rf (Linux/macOS) – Can delete entire system
• Format (Windows) – Erases drives
• dd (Linux/macOS) – Can overwrite disks
• Registry edits (Windows) – Can break Windows

5.2 BIOS/UEFI Changes

• Incorrect BIOS settings can prevent system from booting
• Document current settings before changes
• Know how to reset BIOS to defaults
• Never update BIOS firmware based solely on AI advice

5.3 Network Configuration

• Wrong network settings can lock you out of system
• Have alternative access method (e.g., direct keyboard/monitor)
• Know how to reset network settings
• Don’t disable firewall without understanding risks

5.4 Software Installation/Removal

• Only download software from official sources
• Removing system software can break functionality
• Check dependencies before uninstalling
• Keep installation media for recovery

5.5 Driver Updates

• Wrong driver can cause hardware failure or system instability
• Always download drivers from manufacturer’s official website
• Create restore point before driver updates
• Keep old driver files for rollback

6. DATA PRIVACY & AI PROCESSING

6.1 What AI Sees

When you use AI chat, the following is sent to OpenAI:

• Your chat messages and questions
• Previous conversation history (for context)
• System information (OS, device type, app version)
• Any screenshots or files you share (if feature available)

6.2 OpenAI Privacy

• OpenAI processes your chat data to generate responses
• OpenAI’s Privacy Policy applies: https://openai.com/privacy
• Data may be processed in USA or other jurisdictions
• OpenAI may use data to improve AI models (subject to their retention policies)

6.3 Sensitive Information

If accidentally shared, immediately:

1. Change passwords/credentials
2. Contact relevant financial institutions
3. Clear chat history in app

7. NO WARRANTY OR GUARANTEE

7.1 “AS IS” Service

AI chat support is provided “AS IS” without warranty of any kind:

• No warranty of accuracy, reliability, or completeness
• No warranty of fitness for particular purpose
• No warranty of merchantability
• No guarantee that advice will resolve your issue
• No guarantee of uptime or availability

7.2 No Professional Relationship

• Using AI chat does NOT create a professional IT services relationship
• AI responses are automated suggestions, not professional consulting
• No duty of care owed by AI (though human engineers do provide professional service)
• No certification or endorsement of AI recommendations

8. THIRD-PARTY SERVICES & LINKS

8.1 External Resources

AI may suggest:

• Third-party software or tools
• External websites or download links
• Community forums or support pages

Lanmark Limited:

• Does NOT endorse or guarantee third-party services
• Is NOT responsible for third-party content, software, or services
• Does NOT warrant safety or legality of external resources
• Recommends verifying legitimacy before downloading/installing anything

8.2 Malware Risk

• Always scan downloads with antivirus software
• Only download from official manufacturer websites
• Be cautious of fake support sites or phishing
• Verify URLs before entering credentials

9. OFFLINE KNOWLEDGE BASE

9.1 When Offline

• If internet unavailable, app searches local offline knowledge base
• Offline responses are pre-written articles, not AI-generated
• Limited coverage compared to online AI
• May not match your specific situation

9.2 Offline Disclaimer

Offline knowledge base articles:

• Are general guidance, not personalized advice
• May be outdated as technology changes
• Cannot account for your unique system configuration
• Still carry same risks as AI advice – follow at your own risk

10. UPDATES TO THIS DISCLAIMER

10.1 Changes

We may update this AI Disclaimer to reflect:

• Changes in AI technology or capabilities
• Legal or regulatory requirements
• Lessons learned from user experiences
• New risks or limitations discovered

10.2 Notification

• Updates posted on website: lanmark.com/terms-of-business/ 
• In-app notification of material changes
• Continued use after updates constitutes acceptance

11. LEGAL LIMITATIONS

11.1 Maximum Liability

As stated in our Terms & Conditions, our total liability shall not exceed the greater of:

• £100, or
• Total amount paid in last 12 months

11.2 Exclusions Under UK Law

This disclaimer does NOT exclude liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK law

11.3 Governing Law

This disclaimer is governed by the laws of England and Wales.

12. ALTERNATIVE: HUMAN ENGINEER SUPPORT

13. CONTACT & QUESTIONS

Questions about AI limitations or this disclaimer:

14. ACKNOWLEDGMENT & ACCEPTANCE